As the degree of customer contact increases in a service system, what worker skills would be more important, clerical skills or diagnostic skills?
Answer to relevant QuestionsAn important difference between service and manufacturing operations is that customers induce far more variability into the operation in a service system. Name at least three of the basic types of variation that customers ...In what way might the first-come, first-served rule be unfair to the customer waiting for service in a bank or hospital?Must you use a computer to get good information from a simulation? Explain.What is the most commonly used priority rule for setting queue discipline, likely because it is seen as most fair?Benny the Barber owns a one- chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey ...
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