As the degree of customer contact increases in a service system, what worker skills would be more

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As the degree of customer contact increases in a service system, what worker skills would be more important, clerical skills or diagnostic skills?

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Operations and Supply Chain Management

ISBN: 978-0078024023

14th edition

Authors: F. Robert Jacobs, Richard Chase

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Question Posted: Apr 09, 2014 07:54 AM

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As the degree of customer contact increases in a service system, what worker skills would be more

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Operations and Supply Chain Management

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