Beach Beauties,Corp. (BBC) and delivery problems. Required: a. Speculate as to potential causes of this problem. b.
Question:
Required:
a. Speculate as to potential causes of this problem.
b. What additional information would be needed to determine the actual cause of this problem?.
c. What controls could be implemented to avoid repeated instances of this problem?
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a Speculate as to potential causes of this problem It appears that Alex and possibly other sales representatives are making date entry errors as they enter the delivery information Alexs original sales order files specify delivery to the retail stores and this would indicate that customers are not making the error as they email sales orders but that Alex is making data errors as he enters delivery information b What additional information would be needed to determine the actual cause of this problem A computer log of the transactions may help determine the errors c What controls could be implemented to avoid repeated instances of this problem It is probably not possible to avoid some errors but not all BBI could possibly reduce these errors by instituting a few policies or practices One practice might be to sales reps to choose delivery ocati0n via a dropdown box rather than keying in delivery data Another useful practice would be to require sales reps to print the order data as entered and compare it to the original sales order before confirming the order in the online system Another option may be to eliminate one step in the sales order process Rather than having sales reps enter order information in a web browser the customer could enter the data This would eliminate the steps of the customer emailing the order and the sales rep ...View the full answer
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Related Book For 
Accounting Information Systems The Processes and Controls
ISBN: 978-1118162309
2nd edition
Authors: Leslie Turner, Andrea Weickgenannt
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