Exhibit 25–9 identifies balanced scorecard performance measures. Review this exhibit and identify two measures from the customer perspective category that in the short run might be in conflict with some of the measures listed in the financial perspective category. Explain why they might be in conflict.
Answer to relevant QuestionsIdentify the costs and benefits of a cooperative incentive plan in which a team of individuals equally shares a bonus pool if the team achieves a predetermined goal. Boris Jasper is the manager of an auto parts division for a large auto parts supplier. The division makes dampers and oil pumps. Identify three things Boris could do to increase the division’s ROI in the coming year.You are the manager of the Midwest Region, a 27-restaurant division that is part of the chain “Bites and Bits.” The restaurants offer casual dining and compete with such chains in your region as Olive Garden and Outback ...Use Home Depot’s financial information in Appendix A to compute the ROI and EVA for 2008 and 2009. Use Net Earnings from page A-4 to measure earnings or returns and Net Property and Equipment from page A-5 as the invested ...Marfar Industries produces metal stamping equipment. The company expanded vertically several years ago by acquiring Bent Press Company, one of its suppliers. Marfar decided to maintain Bent's separate identity and therefore ...
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