Ford and other automakers regularly use house of quality to translate voice of customers (customer requirements) into

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Ford and other automakers regularly use house of quality to translate voice of customers (customer requirements) into design characteristics (technical requirements) in areas such as rust prevention (body durability) and car door design.10 Some of the most important customer requirements for a car door are: easy to close, stay's open on a hill, easy' to open, does not leak in rain, and doesn’t allow road noise in. In a house of quality, fill in these five customer requirements. Determine one technical requirement for each customer requirement and fill it in. Relate the pair by a checkmark, and determine a reasonable target value for each technical requirement and fill it in.
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Operations Management

ISBN: 978-0071091428

4th Canadian edition

Authors: William J Stevenson, Mehran Hojati

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