Visit a supermarket and observe the people who staff the checkouts. (a) What kind of skills do
Question:
Visit a supermarket and observe the people who staff the checkouts.
(a) What kind of skills do people who do this job need to have?
(b) How many customers per hour are they capable of ‘processing’?
(c) What opportunities exist for job enrichment in this activity?
(d) How would you ensure motivation and commitment among the staff who do this job?
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Observing the staff at supermarket checkouts can provide insights into the skills required for the job productivity opportunities for job enrichment and strategies for staff motivation and commitment ...View the full answer
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Related Book For 
Operations Management
ISBN: 9780273708476
5th Edition
Authors: Nigel Slack, Stuart Chambers, Robert Johnston
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