Which of the seven quality tools described in the chapter would have been most useful for Papa

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Which of the seven quality tools described in the chapter would have been most useful for Papa John’s to use had management become aware of the mother and daughter’s  complaint?

a) Checklist

b) Flowchart

c) Cause-and-effect diagram

d) Pareto chart

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Operations Management An Integrated Approach

ISBN: 9781119497387

7th Edition

Authors: R. Dan Reid, Nada R. Sanders

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