Reflect on any significant changes you have experienced during your projects.

a. How did these changes make you feel? Were you apprehensive or confi dent?

b. Do you think your needs, as someone involved in the change process, were being addressed and satisfied? On reflection, what do you think were your needs? If they were not met sufficiently, what do you think could have been done?

c. Early in the change process, were you clear about the outcomes of the intended change? What do you know now about the outcomes? Could this have helped if you had known about the outcomes earlier?