The customer service plan, as well as a review of the SWOT Analysis, are the focus for
Question:
The customer service plan, as well as a review of the SWOT Analysis, are the focus for this Discussion. These are two very important parts of customer service since knowing the plan of this department and the goals help to hone the strategy and align the customer service provided to the company’s mission, vision, and values.
In this Discussion, you will evaluate a SWOT Analysis just as you would in an actual customer service management position.
A new startup company has established the following preliminary SWOT to date. See the Strengths and Weaknesses and Threats from the company customer service SWOT and discuss what should be addressed as opportunities based on what has been completed so far.
- Enter the missing opportunities for building their customer base based on the information you have in the Reading, Learning Activities and CSR Toolbelt.
- Then share the opportunities you found based on the scenario, in the Discussion area and explain why you chose them.
- Finally create two SMART goals you might use based on the opportunities you found and explain how you addressed each of the letters in SMART for these goals.
SWOT Template:
SWOT Analysis: | Unit 4 Discussion |
SWOT Analysis: Unit 4 Strengths:
| Weaknesses:
|
Opportunities: What might be some opportunities internally to address the outside threats based on the strengths and weaknesses provided? | Threats:
|
Cost management a strategic approach
ISBN: 978-0073526942
5th edition
Authors: Edward J. Blocher, David E. Stout, Gary Cokins