The IT department is more than halfway through the completion of the skills gap project. The project

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The IT department is more than halfway through the completion of the skills gap project. The project stakeholders want to make sure the project deliverables meet their requirements and the goals of the project. The stakeholders are most concerned with the quality of courses, employee usage of courses, the integration with employees' annual review HR software, ease of use for managers and the HR department, and the expansion of skills for employees. The stakeholders for the project have asked you to create evaluation criteria that will be used to judge the project at its completion, 3 months into its usage, and 12 months after being launched. You may want to review the case study.

Customer Support, Inc. Case Study
Customer Support, Inc. (CSUP) is a large corporation with international clients that provides customer support related to their bank, credit card, or other financial accounts of their clients. It has over 5,000 full-time employees across the United States.
Its HR department recently completed a skills gap analysis for its workforce using resumes, employee feedback, managerial feedback, industry data, and analysis of internal data related to task completion. It identified skills gaps related to Microsoft Word, Microsoft Excel, Microsoft Outlook, and its new CRM software that needed to be improved across the organization. HR also projects a 10-15% productivity improvement across its workforce by providing these skills across its workforce.
The IT department has been assigned with the project of providing access to a third-party vendor's training materials to all of its employees. The courses taken should be tracked within each employee's HR information which uses a separate HR software package. Lastly, each employee will have a set of courses linked to their annual performance assessment which is tracked using a same HR software. Employees will only get their full bonus if they complete the courses their managers assign to them and link to their performance assessment.
You can assume that the project will take 5 months with an initial cost estimate of $150,000.
Work Breakdown Structure (WBS)
1. Project management
2. Requirements definition
3. Vendor and course identification
3.1 Identification of courses needed based on skills gap analysis
3.2 Identification of potential vendors
3.3 Creation of vendor evaluation process and metrics
3.4 Evaluation of vendors including integration requirements
3.5 Negotiation with selected vendors
3.6 Finalization of course and vendor selection
4. HR Software integration
4.1 Identification of integration information vendors need
4.2 Integration of course assignments into employees profile
4.3 Integration of course tracking into employee profile
4.4 Integration of annual review with course assignments and course tracking
4.5 Integration of course assignment and tracking views for employees and managers
4.6 Integration of reports for managers on courses assigned, courses taken, and courses assigned that haven't been taken
5. Testing
6. Training, rollout, and support

1. Develop a list of 8 standards or requirements for your project that you will use to evaluate its success.

Make a brief description of each standard or requirement. For example, a requirement might be that 90 percent of employees have logged in to an assigned course within 3 months.

Standard 1:
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Standard 2:
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Standard 3:
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Standard 4:
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Standard 5:
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Standard 6:
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Standard 7:
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Standard 8:
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2. Make an explanation based on the list of standards and requirements on how you will measure progress at its completion, 3 months into its usage, and 12 months after being launched. Discuss why the evaluation requirements change over time. Support your answer with at least two credible sources outside of the course materials.

3. Additionally, as a project comes close to being completed, project management does not end. It is always important for each project to end by identifying lessons learned and how those lessons can be used by the organization in the future.

Make a discussion on how to close a project and the value of creating a list of lessons learned. Consider how properly closing out projects can help an organization in the future.

Cite at least 2 sources, such as videos, library articles, or websites.

Example: Gallia A. (September 25, 2020) 10 Top HIPAA Policies and Procedures Templates to Manage Compliance. https://www.process.st/hipaa-policies-and-procedures-templates/