The workflow of insurance claims processing at BC Insurance is given below. First, a screening officer...

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The workflow of insurance claims processing at BC Insurance is given below. First, a screening officer screens incoming insurance claims (which takes 25 minutes per claim) and then sends them to one of the three junior claim processing officers who work in parallel. On average, it takes 96 minutes to process a claim by a junior officer. Processed claims are then sent to the division manager for approval, which takes 20 minutes on average. 25 mins/claim Screening 96 mins/claim Processing 96 mins/claim Processing 96 mins/claim Processing 20 mins/claim Approval 3 pts) What is the bottleneck operation(s) and bottleneck time of this process? (3 pts) Determine the monthly capacity of this process if the firm operates 8 hours per day and 20 days per month. c) (3 pts) What is the throughput time of the system? d) (6 pts) In order to increase the capacity of the system, a parallel machine will be added to the system. i. To which station/operation would you add the parallel machine? ii. How will the bottleneck, monthly capacity and throughput time of the system change with the parallel machine? The workflow of insurance claims processing at BC Insurance is given below. First, a screening officer screens incoming insurance claims (which takes 25 minutes per claim) and then sends them to one of the three junior claim processing officers who work in parallel. On average, it takes 96 minutes to process a claim by a junior officer. Processed claims are then sent to the division manager for approval, which takes 20 minutes on average. 25 mins/claim Screening 96 mins/claim Processing 96 mins/claim Processing 96 mins/claim Processing 20 mins/claim Approval 3 pts) What is the bottleneck operation(s) and bottleneck time of this process? (3 pts) Determine the monthly capacity of this process if the firm operates 8 hours per day and 20 days per month. c) (3 pts) What is the throughput time of the system? d) (6 pts) In order to increase the capacity of the system, a parallel machine will be added to the system. i. To which station/operation would you add the parallel machine? ii. How will the bottleneck, monthly capacity and throughput time of the system change with the parallel machine?

Answer rating: 100% (QA)

a The bottleneck operation in the process is the junior claim processing officers since they take the longest time to process a claim 96 minutes per c... View the full answer