With regards to three expectation questions that address the guest’s experience: 

(1) What information can Christy learn from these three questions; 

(2) What additional information would be helpful to improve the level of service provided by the hotel, and 

(3) How can this additional information be collected?

Answer rating: 100% (QA)

1Hotel experience is very critical when it comes to ensuring that Christys customers can generate in... View the full answer