You work for a small business that supplies office supplies for small to medium businesses within your region.  The business has started to expand, and the CEO has asked you to consider future Human Resource Services for the Business. 

Two business partners own the business and a total staff of eight (8), - three administration staff, one finance manager, and two sales staff.

Projected plans are that over the next 12 months, there will be an additional three staff members employed.  An additional member will be added to the Sales Team. 

This business has been operating for five years and has a good reputation for providing quality customer service. 

However, there is a high level of staff turnover within the business. Employees complain about not getting recognized or rewarded for their hard work.  

Employees have observed some bullying behaviors from some (what they perceive to be) incompetent managers. They have complained, but no actions or improvements are ever made. 

No one has a current Position Description within the organization; everyone is too busy.  They have never held appraisal meetings, and employees are not sure whom they should report to.

Salaries are good, but they are not revised regularly. Some people get paid more than others.  

After meeting with some of the employees, you have recorded some of their comments:

•      "There is no one to go to for advice or support when things are going wrong"

•      "I don't know to which Manager I am supposed to report" 

•      "I'm not sure what to do when I see my colleagues being bullied"

•      "I haven't had any training in the three years that I have been here"

•      "My pay keeps changing, but no one can tell me why"

The CEO cannot see the value of HR services but does recognize that the business cannot keep operating the way that it is. 

You have been requested to complete the following tasks.

 

Question -

What would a comprehensive HR Action Plan for the business look like? Ensuring that the Action Plan reflects full descriptions and solutions for all current issues and feedback received so far.  The answers should include:

• Separately detailed and explained actions - how employees were surveyed, ongoing feedback processes, and analysis of feedback and recommended changes, which will explain and reflect on the ROI for the business;
• Processes to be followed for consulting with line and senior managers to identify HR needs in their areas;
• Documented roles and responsibilities of stakeholders
• Strategies for managing diversity and environmental factors

Answer rating: 100% (QA)

Creating a comprehensive HR Action Plan for the business involves addressing the current issues and feedback received Here is a stepbystep plan 1 Employee Survey and Feedback Mechanism Action Conduct ... View the full answer