1. Prepare an X -chart and R-chart for complaints, and plot the average complaints per building for...

Question:

1. Prepare an X̅-chart and R-chart for complaints, and plot the average complaints per building for each crew during the 9-month period. Do the same for the performance ratings. What does this analysis reveal about the service quality of CSI’s crews?

2. Discuss possible ways to improve service quality.

3. Describe some potential strategies for reducing CSI's staffing problems.

Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For  book-img-for-question

Service Management Operations, Strategy, Information Technology

ISBN: 9781260167146

9th Edition

Authors: Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons

Question Posted: