Consider the Record of Problems faced by EZ Access Clinic given in Table 1.8 (Example 1.3, Section
Question:
Consider the Record of Problems faced by EZ Access Clinic given in Table 1.8 (Example 1.3, Section 1.9.3). Draw the run charts for the following problem areas:
a. Overtime days
b. Medical errors
c. Billing errors What can you learn about the problems based on the above run charts?
Table 1.8:
Transcribed Image Text:
Record of Problems Faced by EZ Access Clinic (Example 1.3) Problem Area Month January February March April May June July August September October November December Total No-Shows 3 3 4 2 10 1731 1 5 11 12 16 70 Overtime Days 16 4 Na 2 10 14 18 12 10 8 12 19 131 Medical Errors 3 1 333WW+NNONL 2 0 2 2 4 1 27 Billing Errors 3 2 0 2 1 2 2 4 0 2 5 27 Other 1 1000 OM MINOM H 0 3 3 1 2 0 3 15
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Related Book For
Service Systems Engineering And Management
ISBN: 978-0367781323
1st Edition
Authors: A. Ravi Ravindran ,Paul M. Griffin ,Vittaldas V. Prabhu
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