Consider the Record of Problems faced by EZ Access Clinic given in Table 1.8 (Example 1.3, Section

Question:

Consider the Record of Problems faced by EZ Access Clinic given in Table 1.8 (Example 1.3, Section 1.9.3). Draw the run charts for the following problem areas:

a. Overtime days

b. Medical errors

c. Billing errors What can you learn about the problems based on the above run charts?

Table 1.8:

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Related Book For  book-img-for-question

Service Systems Engineering And Management

ISBN: 978-0367781323

1st Edition

Authors: A. Ravi Ravindran ,Paul M. Griffin ,Vittaldas V. Prabhu

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