If you were Adam Shapiro, how would you approach this conflict? What third-party role should you take, and what strategies should you use to help Mike and Jill deal with their ongoing problems?

MINI CASE

Mike Garcia and Jill Hendrickson have been butting heads for months. Mike is a manufacturing manager at Auto Safety Products, a firm in the Midwest that designs and produces automobile seat belts and infant and child safety seats. Jill is a design engineer for the same firm. Recently, top management at Auto Safety Products instituted concurrent engineering, a new team-based system that integrates manufacturing and design processes.