Question: Tiffany Pan a consumer intends to order three copies of
Tiffany Pan, a consumer, intends to order three copies of a financial software program from iSoftware, Inc. Tiffany, using her computer, enters iSoftware’s website iSoftware.com and places an order with the electronic agent taking orders for the website. The license is for three years at $ 300 per month for each copy of the software program. Tiffany enters the necessary product code and description; her name, mailing address, and credit card information; and other data necessary to place the order. When the electronic order form prompts Tiffany to enter the number of copies of the software program she is ordering, Tiffany mistakenly types in “30.” iSoftware’s electronic agent places the order and ships 30 copies of the software program to Tiffany. When Tiffany receives the 30 copies of the software program, she ships them back to iSoftware with a note stating, “Sorry, there has been a mistake. I meant to order only 3 copies of the software, not 30.” When iSoftware bills Tiffany for the license fees for the 30 copies, Tiffany refuses to pay. iSoftware sues Tiffany to recover the license fees for 30 copies. Who wins?
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