What advice would you give to the manager of a small local service business, such as a pizza parlor or dry cleaner, about improvements in quality and productivity? Would your advice differ if the small business were a manufacturing company-for example, a T-shirt printing firm? Describe any differences you would expect to see.
Answer to relevant QuestionsRecall a recent group project or task in which you have participated. Explain how members of the group displayed each of the managerial skills. Describe three basic decisions that must be addressed in the design of operations systems. For each decision, what information do managers need to make that decision? Some quality gurus claim that high-quality products or services are those that are error free. Others claim that high quality exists when customers' needs are satisfied. Still others claim that high-quality products or ...What facets of Amazon's operations allow it to create and control quality, both as a manufacturing organization and as a service organization? What facets of its operations allow Amazon to control productivity (again, both ...It has been said that the information revolution is like the Industrial Revolution in terms of the magnitude of its impact on organizations and society. What leads to such a view? Why might that view be an overstatement?
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