What is the Juran Trilogy?
Answer to relevant QuestionsConsider improving service quality in a restaurant. What are the KPIVs and KPOVs that you should consider? How do these relate to likely customer CTQs? Discuss why, in general, determining what to measure and how to make measurements is more difficult in service processes and transactional businesses than in manufacturing. A car has gone out of control during a snowstorm and strikes a tree. Construct a cause-and-effect diagram that identifies and outlines the possible causes of the accident. Discuss the logic underlying the use of three-sigma limits on Shewhart control charts. How will the chart respond if narrower limits are chosen? How will it respond if wider limits are chosen? Consider the chemical process yield data in Exercise 4.12. Calculate the sample average and standard deviation. a. Calculate the sample average. b. Calculate the sample standard deviation.
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