What kind of culture does the organization have? What are the values and norms? What effect does the organizational culture have on the way employees behave or treat customers?
Answer to relevant QuestionsBased on this analysis, do you think there is a fit between the organization’s control systems and its culture? What is the nature of this fit? How could it be improved? 1. In what ways did Benetton’s use of its control systems result in declining performance? 2. How did its competitors use their control systems to gain a competitive advantage? 3. What kinds of changes has Benetton made to ...Interview three people who have the same kind of job (such as salesperson, waiter/waitress, or teacher), and determine what kinds of needs each is trying to satisfy at work. To what extent would you be motivated by self-control on this job? Why? Describe the steps managers can take to increase their power and ability to be effective leaders.
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