What outcomes does job satisfaction influence? What implications does this have for management?
Answer to relevant QuestionsWhat is the difference between emotions and moods? What are the basic motions and moods? Research shows that acts of co-workers (37 percent) and management (22 percent) cause more negative emotions for employees than do acts of customers (7 percent). What can Laura’s company do to change its emotional climate? How do you apply concepts about emotions and moods to specific OB issues? How does the situation or environment affect the degree to which personality predicts behavior? How much of Blakely’s success is due to her personality and effort and how much to serendipity (i.e., being in the right place at the right time)? Does attribution theory help you answer this question? Why or why not?
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