When should you not apologize?
Answer to relevant QuestionsWhat are some ways you can maintain a caring tone in negative messages?Rewrite the following negative message:Dear Madam:Unfortunately, because you have not paid your account for the last three months, we have absolutely NO CHOICE but to turn off your heat soon. We know that winter is upon us ...What are three basic persuasive strategies? In what kinds of situations is each preferred?What are ways to de-emphasize costs or donation requests?As a supervisor in a state agency, you have a dilemma. You received this e-mail message today:From: John Inoye, Director of Personnel, Department of TaxationSubject: Need Recommendation for Peggy ChafezPeggy Chafez has ...
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