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business
business communication

Questions and Answers of Business Communication

Your boss has asked your work group to research and report on corporate child-care facilities. Of course, you'll want to know who (besides your boss) will be reading your report. Working with two
Use the eight phases of the communication process to analyze a miscommunication you've recently had with a co-worker, supervisor, classmate, teacher, friend, or family member. What idea were you
You've been given the critical assignment of selecting the site for your company's new plant. After months of negotiations with landowners, numerous cost calculations, and investments in ecological,
In group meetings, some of your colleagues have a habit of interrupting and arguing with the speaker, taking credit for ideas that aren't theirs, and shooting down ideas they don't agree with. You're
For the following tasks, identify the necessary direction of communication (downward, upward, horizontal), suggest an appropriate type (or types) of communication (casual conversation, formal
In less than a page, explain why you think each of the following is or is not ethical.a. Keeping quiet about a possible environmental hazard you've just discovered in your company's processing
Blogging has become a popular way for employees to communicate with customers and other parties outside the company. In some cases, employee blogs have been quite beneficial for both companies and
Cisco, a leading manufacturer of equipment for the Internet and corporate networks, has developed a code of ethics that it expects employees to abide by. Visit the company's website, at
Potential customers frequently visit your production facility before making purchase decisions. You and the people who report to you in the sales department have received extensive training in
Knowing that you have numerous friends throughout the company, your boss relies on you for feedback concerning employee morale and other issues affecting the staff. She recently asked you to start
You're an enthusiastic contributor to the Rosen wiki, but one particular employee keeps editing your pages on the wiki, often making changes that appear to add no value, as far as you can see. She
You've been asked to take over leadership of a group of paralegals that once had a reputation for being a tight-knit, supportive team, but you quickly figure out that this team is in danger of
After a few weeks with the paralegal team, you notice that team meetings often degenerate into little more than complaint sessions. Workers seem to gripe about everything from difficult clients to
You're in charge of hiring a replacement for a paralegal who recently retired. Four job candidates are waiting outside your office, and you have a few moments to observe them before inviting them in
How can nonverbal communication help you run a meeting? How can it help you call a meeting to order, emphasize important topics, show approval, express reservations, regulate the flow of
Is conflict in a team good or bad? Explain your answer.
Strange instant messages occasionally pop up on your computer screen during your team's virtual meetings, followed quickly by embarrassed apologies from one of your colleagues in another city. You
As the local manager of an international accounting firm, you place high priority on professional etiquette. Not only does it communicate respect to your clients, but it also instills confidence in
Every month, each employee in your department is expected to give a brief oral presentation on the status of his or her project. However, your department has recently hired an employee who has a
Describe a recent conflict you had with a team member at work or at school and explain how you resolved it. Did you find a solution that was acceptable to both of you and to the team?
During team meetings, one member constantly calls for votes or decisions before all the members have voiced their views. As the leader, you asked this member privately about his behavior. He replied
As the leader of a product development team, you write a daily blog to inform team members of questions, concerns, and other developments related to your project. Team members are always encouraged
Visit the PolyVision website, at www.websterboards.com, and read about electronic whiteboards. What advantages do you see in using this kind of whiteboard during a meeting? Draft a short e-mail
Describe what the following body movements suggest when someone exhibits them during a conversation. How do such movements influence your interpretation of spoken words?a. Shifting one's body
From preparing effective agendas to dealing with "meeting addicts," the Effective Meetings website offers advice to make business meetings more productive. Peruse the list of articles and answer the
Joo Mi Kang, a recent immigrant from South Korea, is a brilliant programmer who continues to impress everyone with her technical innovations. Unfortunately, she usually doesn't do a good job of
Your employees are breaking into ethnically based cliques. Members of ethnic groups eat together, socialize together, and often chat in their native languages while they work. You appreciate how
Vasily Pevsner, a Russian immigrant, has worked in the department for five years. He works well alone, but he resists working with other employees, even in team settings where collaboration is
IBM boasts one of the most highly educated workforces in the world, and your department is no exception. However, you've been surprised at the confusion that some of your memos and other written
What are some of the intercultural differences that managers of a U.S.-based firm might encounter during a series of business meetings with a China-based company whose managers speak English fairly
What are some of the intercultural communication issues to consider when deciding whether to accept a job in an overseas branch of a U.S. company? How about a job in the United States with a local
How do you think company managers from a country that has a relatively homogeneous culture might react when they do business with the culturally diverse staff of a company based in a less homogeneous
Your office in Turkey desperately needs the supplies that have been sitting in Turkish customs for a month. Should you bribe a customs official to speed up delivery? Explain your decision.
You represent a Canadian toy company that's negotiating to buy miniature truck wheels from a manufacturer in Osaka, Japan. In your first meeting, you explain that your company expects to control the
Explore the powers and limitations of computer translation at Babel Fish, babelfish.yahoo.com. Click on "Translate" and enter a sentence such as, "We are enclosing a purchase order for four dozen
Your company was one of the first to use podcasting as a business communication tool. Executives frequently record messages (such as monthly sales summaries) and post them on the company's intranet
A U.S. manager wants to ship machine parts to a West African country, but a government official there expects a special payment before allowing the shipment into the country. How can the two sides
Working with two other students, prepare a list of 10 examples of slang (in your own language) that might be misinterpreted or misunderstood during a business conversation with someone from another
Choose a specific country, such as India, Portugal, Bolivia, Thailand, or Nigeria, with which you are not familiar. Research the culture and write a brief summary of what a U.S. manager would need to
Differences in gender, age, and physical abilities contribute to the diversity of today's workforce. Working with a classmate, role-play a conversation in which a. A woman is being interviewed for a
As the director of marketing for a telecommunications firm based in Germany, you're negotiating with an official in Guangzhou, China, who's in charge of selecting a new telephone system for the city.
You are a new manager at K & J Brick, a masonry products company that is now run by the two sons of the man who founded it 50 years ago. For years, the co-owners have invited the management team to a
When a company knows that a scheduled delivery time given by an overseas firm is likely to be flexible, managers may buy an overseas firm is likely to be flexible, managers may buy in larger
Imagine that you're the lead negotiator for a company that's trying to buy a factory in Prague, the capital of the Czech Republic. Although you haven't spent much time in the country in the past
1. What sort of clothes should you pack for a business trip to Mexico that will include both meetings and social events? 2. You've been trying to sell your products to a Saudi Arabian company whose
A carefully defined purpose is essential for every message, but particularly so with marketing messages. These persuasive messages can accomplish any number of different tasks, from changing
You've just learned that the company's software developers are going to redesign TaxCut to make it easier to use, and they have asked for feedback from Drum's department to help prioritize their
After submitting the emergency report on usability frustrations, you realize the company could benefit from a more systematic way of collecting feedback from customers. Which of the following media
You think you've spotted a potential business opportunity for H&R Block. After scanning some of the many "apps" (software applications) for the Apple iPhone
Some writers argue that planning messages wastes time because they inevitably change their plans as they go along. How would you respond to this argument? Briefly explain.
As a member of the public relations department, which medium (or media) would you recommend using to inform the local community that your toxic waste cleanup program has been successful? Why?
Would you use the direct or indirect approach to ask employees to work overtime to meet an important deadline? Please explain.
Using the improved version of the GNC e-mail message in Figure 4.8, draw an organizational chart similar to the one shown in Figure 4.13. Fill in the main idea, the major points, and the evidence
Suppose you are preparing to recommend that top management install a new heating system that uses the cogeneration process. The following information is in your files. Eliminate topics that aren't
Indicate whether the direct or indirect approach would be best in each of the following situations and briefly explain why. Would any of these messages be inappropriate for e-mail? Explain.a. A
If you were trying to persuade people to take the following actions, how would you organize your argument?a. You want your boss to approve your plan for hiring two new people.b. You want to be hired
Your supervisor, whom you respect, has asked you to withhold important information that you think should be included in a report you are preparing. Disobeying him could be disastrous for your
How can the material discussed in this chapter also apply to meetings, as discussed in Chapter 2?
For each of the following communication tasks, state a specific purpose (if you have trouble, try beginning with "I want to . . .").a. A report to your boss, the store manager, about the outdated
For each communication task that follows, write brief answers to three questions: Who is the audience? What is the audience's general attitude toward my subject? What does the audience need to
Choose a fairly simple electronic device (such as a digital music player or digital camera) that you know how to operate well. Write two sets of instructions for operating the device: one set for a
List five messages you have received lately, such as direct-mail promotions, letters, e-mail messages, phone solicitations, and lectures. For each, determine the general purpose and the specific
Barbara Marquardt is in charge of public relations for a cruise line that operates out of Miami. She is shocked to read a letter in a local newspaper from a disgruntled passenger, complaining about
Your team has been studying a new method for testing the durability of your company's power tools. Now the team needs to prepare three separate reports on the findings: first, a report for the
Millions of people now blog for fun or free, but a few are figuring out how to earn part or all of their income from their blogging efforts. ProBlogger (www.problogger.net) can help you get started
Creative Commons offers six levels of licensing agreements with varying degrees of restrictions on what others can do with the licensed content. The least restrictive, known as "Attribution," gives
A key part of the communication challenge for Creative Commons is translating legal documents into language that musicians, artists, and others with no legal training can easily understand. Which of
The single most important concept in the Creative Commons approach is the idea of a spectrum of possibilities between all rights reserved (a conventional copy-right) and no rights reserved (being in
Like many other organizations these days, Creative Commons must occasionally deal with online rumors spread by bloggers who aren't always sure of their facts. You've been asked to reply to an e-mail
How can you apply the "you" attitude when you don't know your audience personally?
How does plain language demonstrate the "you" attitude?
What steps can you take to make abstract concepts such as opportunity feel more concrete in your messages?
Should you bother using transitional elements if the logical sequence of your message is obvious? Why or why not?
Eleven million people in the United States are allergic to one or more food ingredients. Each year, 30,000 of these people end up in the emergency room after suffering allergic reactions, and
Substitute a better phrase for each of the following: a. You claim that b. It is not our policy to c. You neglected to d. In which you assert e. We are sorry you are dissatisfied f. You failed to
As you rewrite these sentences, replace the cliches and buzzwords with plain language (if you don't recognize any of these terms, you can find definitions online): a. Being a jack-of-all-trades, Dave
Suggest short, simple words to replace each of the following: a. Inaugurate b. Terminate c. Utilize d. Anticipate e. Assistance f. Endeavor g. Ascertain h. Procure i. Consummate j. Advise k.
Write up-to-date, less stuffy versions of these phrases; write none if you think there is no appropriate substitute or "delete" if the phrase should simply be deleted: a. As per your instructions b.
Rewrite each sentence so that it is active rather than passive: a. The raw data are entered into the customer relationship management system by the sales representative each Friday. b. High profits
In the following paragraph, identify the topic sentence and the related sentences (those that support the idea of the topic sentence): Sync is a snap with Auto-Sync. By default, Tunes automatically
Working with four other students, divide the following five topics among yourselves and each write one paragraph on your selected topic. Be sure each student uses a different technique when writing
Download the Security and Exchange Commission's (SEC's) A Plain English Handbook, from www.sec.gov/pdf/handbook.pdf. In one or two sentences, summarize what the SEC means by the phrase plain English.
Add transitional elements to the following sentences to improve the flow of ideas. a. Steve Case saw infinite possibilities in online business. Steve Case was determined to turn his vision into
Under what circumstances would you consider the use of terms that are high in connotative meaning to be ethical? When would you consider it to be unethical? Explain your reasoning.
Rewrite these sentences to reflect your audience's viewpoint. a. Your e-mail order cannot be processed; we request that you use the order form on our website instead. b. We insist that you always
Revise these sentences to be positive rather than negative. a. To avoid damage to your credit rating, please remit payment within 10 days. b. We don't offer refunds on returned merchandise that is
Provide euphemisms for the following words and phrases: a. Stubborn b. Wrong c. Stupid d. Incompetent e. Loudmouth
Rewrite each of the following to eliminate bias: a. For an Indian, Maggie certainly is outgoing. b. He needs a wheelchair, but he doesn't let his handicap affect his job performance. c. A pilot must
Your company has been a major employer in the local community for years, but shifts in the global marketplace have forced some changes in the company's long-term direction. In fact, the company plans
Rewrite the following e-mail to customer Betty Crandall so that it conveys a helpful, personal, and interested tone: We received your order complaint via our website response system. Owing to the
Write a concrete phrase for each of these vague phrases: a. Sometime this spring b. A substantial savings c. A large number attended d. Increased efficiency e. Expanded the work area f. Flatten the
List terms that are stronger than the following: a. Ran after b. Seasonal ups and downs c. Bright d. Suddenly rises e. Moves forward
Explain why positive wording in a message is more effective than negative wording. Why should you be concerned about the position of good news or bad news in your written message?
What six factors of tone should you consider when conveying your message to your audience?
What points should you include in the close of your business message? Why?
You've been asked to review the following statement that concerns the protection of personal data collected from website visitors (Daimler is the parent company of Mercedes-Benz, so its name appears
In a section that discusses the history of AMG from its founding as a manufacturer of race car engines, the Mercedes-AMG website includes the following sentence: "The technology transfer from the
Although your manager speaks English as a second language, he is an accomplished communicator and adamant about clear writing. He circled the following sentence in your draft of a report but left you
While reviewing a draft of a new promotional brochure, you find a paragraph that you believe would be more effective as a bulleted list:The exclusive character of the new Mercedes-Benz CL 63 AMG
Why is it helpful to put your first draft aside for a while before you begin the editing process?

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