Document for Analysis: Request Refusal

Your Task.
Analyze the following letter. List its weaknesses. If your instructor directs, revise it using the suggestions you learned in this chapter.
Current date
Ms. Sheila Trumbo, Owner
Royal Oak Realty, Inc.
743 South Washington
Royal Oak, MI 48067
Dear Ms. Trumbo:
We regret to inform you that we cannot allow you to convert the payments you have been making on your Canon X1000 color copier toward its purchase, much as we would love to do so. We understand that you have been making regular payments for the past 16 months. Our established company policy prohibits such conversion of leasing monies. Perhaps you have noticed that we offer extremely low leasing and purchase prices. Obviously, these low prices would never be possible if we agreed to many proposals such as yours. Because we are striving to stay in business, we cannot agree to your request asking us to convert all 14 months of rental payments toward the purchase of our popular new equipment. It is our understanding, Ms. Trumbo, that you have had the Canon X1000 color copier for 16 months, and you claim that it has been reliable and versatile. We would like to tell you about another Canon model—one that is perhaps closer to your limited budget.
Sincerely,