Explain why it is necessary to consider variability around the mean or nominal dimension as a measure of quality.
Answer to relevant QuestionsSuppose you had the opportunity to improve quality in a hospital. Which areas of the hospital would you look to as opportunities for quality improvement? What metrics would you use as measures of quality? Is there a difference between quality for a manufactured product and quality for a service? Give some specific examples. Is there a point at which seeing further improvement in quality and productivity isn’t economically advisable? Discuss your answer. What is the Juran Trilogy? Compare and contrast Deming’s and Juran’s philosophies of quality.
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