Most of the quality management literature state that without top management leadership, quality improvement will not occur. Do you agree or disagree with this statement? Discuss why.
Answer to relevant QuestionsExplain why it is necessary to consider variability around the mean or nominal dimension as a measure of quality. Select a specific product or service and discuss how the eight dimensions of quality impact its overall acceptance by consumers. One of the objectives of the control plan in DMAIC is to “hold the gain.” What does this mean? Explain why it is important to separate sources of variability into special or assignable causes and common or chance causes. What is a six-sigma process?
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