Question

Refer to the University of California, Berkeley, and cashier’s office balanced scorecard in Exhibit.


REQUIRED
A. Describe how each of the following measures might be calculated (be specific about the data used):
1. Injury/illness rate
2. Expenditures as a percent of budget
3. Percent of days that the office balanced within $1
4. Customer satisfaction survey
B. Assuming the type of data and calculation you described in part (A), provide one advantage and one disadvantage for eachmeasure.


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  • CreatedJanuary 26, 2015
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