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organizational behavior and management
Questions and Answers of
Organizational Behavior And Management
True or false: Workplace spirituality is considered to be the same as religion.a. Trueb. False
A country with a high level of uncertainty avoidance is ______________.a. Franceb. the United Statesc. Japand. China
True or false: The Academy of Management has not yet recognized the increasing interest itsmembers have in workplace spirituality.a. Trueb. False
A society’s concepts of what is right or wrong are reflected in what are called ______________.a. valuesb. needsc. preferencesd. fulfillment
The first stage of socialization is identified as ______________.a. accommodationb. previewc. anticipatoryd. uniform
The more intense awareness of the socialization process occurs when an individual______________.a. retiresb. changes jobsc. receives job feedbackd. is involved in training
The Walt Disney Company is considered to have a ______________.a. strong cultureb. weak culturec. unstable cultured. single-layer culture
Why is culture so difficult to measure or assess?
Listed below are what two researchers refer to as specific manifestations of organizational culture.Enterprises over a period of time illustrate or use these cultural factors to strengthen and
Lee Gardenswartz and Anita Rowe are well-known and highly regarded diversity management trainers and advocates. They have developed a number of interesting approaches to managing diverse work groups.
True or false: Eighteen of the top 25 largest (in market value) global companies are from the United States.a. Trueb. False
The first comprehensive general theory of management applied to organizations was offered by ______________.a. Henry Fordb. Thomas Watsonc. Henri Fayold. Thomas Edison
An American icon who emphasized the importance of quality production and products was ______________.a. W. Edwards Demingb. Walt Disneyc. Sam Waltond. Mark Stine
The most publicized study of organizations is called the ______________.a. Los Alamos Experimentb. Tavistock Studiesc. Hawthorne Studiesd. Dell Analysis
Organizational behavior as a field is considered to be ______________.a. outdatedb. the same as managementc. multidisciplinary-anchoredd. only applicable in developed countries.
Deming and Juran are considered world-class experts on _____________ .a. organizationsb. qualityc. mathematicsd. business planning
Psychology has made a major contribution to organizational behavior, especially at what level of analysis?a. Systemb. Teamc. Individuald. Organization
A crucial time-based, long-run criteria of effectiveness is ______________.a. efficiencyb. satisfactionc. costsd. survival
The field of organizational behavior considers ______________ to be crucial for conducting research.a. cost factorsb. scientific methodc. board of examinersd. forensic accounting
Who first expressed a philosophy of the scientific manager?a. Joseph Juranb. Henri Fayolc. Frederick W. Taylord. Joseph Wharton
Why are managers so necessary in organizations?
Some of the value principles of Levi Strauss are based on diversity , ethical practices, and empowerment . How does management expect them to be demonstrated on the job?
How is the increasing globalization of organizations impacting the study of applied organizational behavior?
a. A supervisor is well advised to treat, as much as possible, all members of his/her group exactly the same way.b. A supervisor is well advised to adjust his/her behavior according to the unique
a. Generally speaking, individual motivation is greatest if the person has set goals for himself/herself that are difficult to achieve.b. Generally speaking, individual motivation is greatest if the
a. A major reason organizations are not as productive as they could be these days is that managers are too concerned with managing the work group rather than the individual.b. A major reason
a. Supervisors who, sometime before becoming a supervisor, have performed the job of the people they are currently supervising are apt to be more effective supervisors than those who have never
a. On almost every matter relevant to the work, managers are well advised to be completely honest and open with their subordinates.b. There are very few matters in the workplace where managers are
a. One’s need for power is a better predictor of managerial advancement than one’s motivation to do the work well.b. One’s motivation to do the work well is a better predictor of managerial
a. When people fail at something, they try harder the next time.b. When people fail at something, they quit trying. _____After you have circled the letter, indicate how certain you are of your choice
a. Performing well as a manager depends most on how much education you have.b. Performing well as a manager depends most on how much experience you have. _____After you have circled the letter,
a. The most effective leaders are those who give more emphasis to getting the work done than they do to relating to people.b. The most effective leaders are those who give more emphasis to relating
a. It is very important for a leader to “stick to his/her guns.”b. It is not very important for a leader to “stick to his/her guns.” _____After you have circled the letter, indicate how
a. Pay is the most important factor in determining how hard people work.b. The nature of the task people are doing is the most important factor in determining how hard people work. _____After you
a. Pay is the most important factor in determining how satisfied people are at work.b. The nature of the task people are doing is the most important factor in determining how satisfied people are at
a. Generally speaking, it is correct to say that a person’s attitudes cause his/her behavior.b. Generally speaking, it is correct to say that a person’s attitudes are primarily rationalizations
a. Satisfied workers produce more than workers who are not satisfied.b. Satisfied workers produce no more than workers who are not satisfied. _____After you have circled the letter, indicate how
a. The notion that most semiskilled workers desire work that is interesting and meaningful is most likely incorrect.b. The notion that most semiskilled workers desire work that is interesting and
a. People welcome change for the better.b. Even if change is for the better, people will resist it. _____After you have circled the letter, indicate how certain you are of your choice by writing 1,
a. Leaders are born, not made.b. Leaders are made, not born. _____After you have circled the letter, indicate how certain you are of your choice by writing 1, 2, 3, or 4 on the line following each
a. Groups make better decisions than individuals.b. Individuals make better decisions than groups. _____After you have circled the letter, indicate how certain you are of your choice by writing 1, 2,
a. The statement, “A manager’s authority needs to be commensurate with his/her responsibility”is, practically speaking, a very meaningful statement.b. The statement, “A manager’s authority
a. A major reason for the relative decline in North American productivity is that the division of labor and job specialization have gone too far.b. A major reason for the relative decline in North
What is meant by the statement “We are bound to a short-term focus”?
What is ISO 9000 registration, and how does it relate to total quality?
1. E-Z Open Manufacturing Company is a leading maker of manual can openers. In the year just closed, E-Z Open controlled 17.2% of the manual can opener market in North America.That placed the company
Summarize the major changes made in ISO 9000-2015.
The executives of ABC Inc. want to pursue ISO 9000 registration and let that suffice for the company’s overall quality system. John Adams, ABC’s vice president for quality, disagrees. Adams
When a control chart data point lies above UCL, or below LCL, it is considered the result of what kind of cause?
Explain in a few words how management’s role has changed with the advent of TQM.
Why is human error often an incomplete root cause?
Explain five common errors in problem solving.
“I don’t know why we keep collecting all this customer input and feedback. It’s clear they want a better product than our processes can produce,” said Derrick Kramer, CEO of Ronkel
1. Review the section “Statistical Process Control Defined.” Explain how environment and the Five M’s can affect processes used in the following:a. A hardware storeb. A hospitalc. An accounting
Explain the concept of Risk Priority Numbers (RPNs) and how they can be used to improve processes.
Mark Berry, Sandra Griffith, and Juan Carlos are seniors at Florida Tech University, majoring in industrial technology with a quality emphasis. All three hope to be quality directors after
Define JIT/Lean.
1. Study the operations of an electric utility company, and determine where the production of electricity stands vis-à-vis push or pull systems. Using charts and narrative, explain your finding.2.
Mark Bolten, CEO of Trans-Tech Corporation, is frustrated. Trans-Tech is the market leader in the manufacture of avionics components for commercial airliners and has been for years. But looking to
Teamwork is not working at Southeastern Electric Company (SEC). Juan Morales, quality director for SEC, is growing increasingly frustrated. The company’s executive managers all advocate teamwork. A
List and briefly explain five inhibitors of effective listening.
List and explain five rules of thumb for improving written communication.
How can a manager promote perceptiveness among employees?
The purpose of this activity is to compare your self-perception with the perceptions of others concerning your listening skills. Figure 11.5 is a listening skills assessment instrument. Complete this
Amanda Carr is a quality management troubleshooter who has been brought in as a consultant by The Werner Corporation (TWC). TWC is applying the principles of quality management in an attempt to
When Maggie Lance took over Air-Tech’s packaging and shipping (P & S) department, it was notorious within the company as a dead-end, high-stress, uncomfortable place to work. Internal politics,
Explain how quality and innovation can be compatible.
John Andrews and Martha Stevens are supervisors in the production department of ATV Inc., a manufacturer of various types of all-terrain vehicles. ATV is beginning to feel the pressure of global
List and describe the steps involved in laying the foundation for a quality culture.
Explain behavior-based quality culture as a concept.
Max Cutter is the envy of his fellow seniors at Stanfield Institute of Technology (SIT). He and his classmates all majored in business or technology disciplines that emphasized quality management.
List and explain several strategies for customer loyalty and retention.
“I’ll stick with you through thick and thin,” or “What have you done for me lately?” Which best describes the attitude of customers in today’s marketplace? Two quality managers are
“We are the market leader in our field,” said Mark Hansen, CEO of Gosport Shipbuilding Inc. (GSI). “I built this company from the ground up. I know more about constructing gambling ships than
Define the term internal partnering.
Discuss the similarities and differences betw1een Maslow’s hierarchy of needs theory and E.R.G. theory. What insights do you gain from each theory?
Discuss the different ways of expressing the need for power as described in McClelland’s achievement motivation theory. Which of the two types of power do you respond to best?Why?
Which parts of Herzberg’s motivator–hygiene theory made useful contributions to understanding motivation in organizations?
What is the relationship between monetary rewards and different needs? How should managers view money as a motivator for people with different needs?
Discuss the international aspects of the need theories.
Review the discussion of ethical issues and the need theories of motivation. Discuss those issues with the goal of taking a strong position on them.
Review the various reactions to inequity described earlier. How have you reacted to inequity in the past?
Discuss goal-setting theory and its several steps for setting goals. Would you expect such activities to have a positive effect on your work performance?
The criticisms raised about behavior modification. Discuss those criticisms. Do those criticisms limit the use of behavior modification in organizations?
Review the discussion of the international aspects of the motivational theories.
Discuss the factors that affect a person’s perception of a job’s objective characteristics. What implications do you see for a job redesign strategy? Discuss examples from your work experiences.
Discuss the role of individual moderators in job design. Which needs discussed in earlier chapters are closely tied to the concept of growth need strength? Will you find differences in important
Review the discussion of ethics and job design. Are those real issues facing managers in modern organizations? Why?
Discuss the model of cohesive group formation. Apply it to your experiences. Discuss instances where you have experienced the formation of a group.
Discuss the stages of group development. What behavior or events does each stage emphasize? Reflect on your work experiences. Discuss examples of each stage.
Review the section on “Virtual Groups.” Discuss your experiences with electronic communication such as e-mail, threaded discussion bulletin boards, and chat rooms. What are some positive effects
Discuss self-managing teams. Have you experienced such teams? Discuss your experiences from both a positive and negative perspective.
Discuss conflict frames and orientations. Which orientation best characterizes you? What do you tend to do when entering a conflict episode?
Discuss the methods of reducing conflict that are most likely and least likely to leave a conflict aftermath. Why do the different methods leave or not leave an aftermath?
Discuss the methods of increasing conflict. When should a manager increase conflict? What cautions should a manager observe when increasing conflict?
Review the two behavioral approaches to leadership. What are the similarities and differences in the two approaches?
The path–goal theory of leadership describes two sets of contingency factors—personal factors of subordinates and work environment factors. Discuss how these factors affect the choice of leader
Review the alternative views of leadership. How do those views differ from the other leadership theories? Why?
Review the description of the basic communication process presented earlier in this chapter. Discuss the effect of noise on the process. What forms of noise have you experienced?
Discuss the different types of communication. What is the role of nonverbal communication in the larger communication process?
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