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organizational behavior and management
Questions and Answers of
Organizational Behavior And Management
Discuss the various task groups within an organization and their purposes.
Analyze the last poor decision made by a group of which you were a member. What do you think contributed to the group’s poor decision? Did the group think of alternative possibilities? Did the
Form small groups of four or five individuals and, within 10 minutes, brainstorm as many solutions as possible that address the following situation: A small nonprofit organization for which you serve
Explain why teams and groups are not the same.
Discuss the positive and negative issues of using a virtual team rather than a conventional-type team.
Explain the various approaches managers can use to build team performance.
List the teams of which you are a member. Select one of these teams to analyze. Is it a high performing team? If so, why is it? If not, why isn’t it? What changes need to be made to increase the
Using recent news headlines, describe an example of teaming in which a group of people came together briefly to solve a complex problem.
Define OT.
Define an organization.
Discuss how the health care external environment differs from that faced by the average U.S. company. Explain this in terms of both the industry and macroenvironment levels.
Explain the differences in how personal values are reflected in an organization’s values between an entrepreneurial health care firm and a large governmental health agency. Do you think these
Discuss at least three different types of health care organizations and how their differences could affect the strategic planning process that they use.
Using as an example a health care organization you are familiar with (or have researched), explain the competitive domain they have chosen, their strategies to compete, and their structure and
Discuss why the proper communication form and method is necessary to coordinate and control organizational activities.
What is diversity management?
OB is the study of individuals, groups, and organizations. TRUE /FALSE.
Under Theory Y, managers create opportunities, remove obstacles, and encourage growth and learning for their employees. TRUE /FALSE.
Attitudes are very individual and subjective; therefore, we do not currently have ways to measure employees' attitudes about their jobs. TRUE /FALSE.
Extroverts do best in quiet, nonsocial jobs such as computer work, while introverts show the best job performance when they must work and present in front of large groups of people. TRUE/FALSE.
Motivation is described as the conscious or unconscious stimulus, incentive, or motives for action toward a goal resulting from psychological or social factors, the factors giving the purpose or
Employee motivation has a direct impact on health services organization's performance. TRUE/ FALSE.
Process theories of motivation assist managers in predicting employees' behavior so that the behavior may be influenced if necessary. TRUE/FALSE.
An employee's degree of job satisfaction is proportional to the actual amount of rewards the employee is receiving. TRUE/FALSE.
Power may be defined as the influence over the beliefs, emotions, and behaviors of people. TRUE/FALSE.
A leader is a person who directs the work of employees and is responsible for results. TRUE/FALSE.
The leader who can respond to ever-increasing levels of environmental uncertainty through the utilization of more than one style of leadership will be the most likely to increase motivation,
Transactional leadership is all about change, innovation, improvement, and entrepreneurship through vision and inspiration. TRUE/FALSE.
Because stress is a complex and highly personalized process, some individuals see a specific situation as a threat, whereas others see the same situation as a challenge or opportunity. TRUE/FALSE.
Managers are under the constraints of limited time and resources, personal bias, and other factors, which make rational decision-making unrealistic. TRUE/FALSE.
Conflict is inevitable. TRUE/FALSE.
Individuals join groups to satisfy their need for safety and social interaction. TRUE/FALSE.
Barriers to effective teamwork fall within four categories: (11 lack of management support, (2) lack of resources, (3) lack of leadership, and (6) a lack of training. TRUE/FALSE.
The two primary forces influencing an individual's perception, attitude, and response toward change is cumulative life experiences and social (informal group) forces. TRUE/FALSE.
Explain why and how changes in U.S. demographics affect the health care industry.
In 2012, the Alliance of Aging Research established the Healthspan Campaign, a coalition of organizations committed to solving the challenges brought about by the aging of the American population.
In 2020, the American College of Healthcare Executives released its fifth report in a series of research surveys designed to compare the career attainments of male and female health care executives.
In 2019, Modern Healthcare published its biennial recognition of the Top 25 Women in Healthcare. The previous lists appeared in 2017 and 2015 and can be found by searching for the list on the website
A happy worker is a productive worker. True/False?
Larger teams perform better because there are more people to do the work. True / False?
Performance appraisals have high accuracy. True/ False?
People perform better when asked to do their best. True/False?
When trust is broken with your leader, it is best to take the blame and apologize. True/False?
Leaders should treat everyone the same in their work group. True/ False?
A work group can be “moody.” True/False?
Group spirit improves team decisions. True/False?
Conflict in organizations should be minimized. True/False?
Models developed in the United States will work anywhere. True/ False?
It’s best to commit to a course of action and follow through no matter what. True/False?
Which type of conflict lets the groups track their goals and better the performance?• Intrapersonal conflict• Dysfunctional conflict• Functional conflict• Interpersonal conflict
Which type of conflict increases knowledge about what problem persists and solution for the stated problem?• Functional conflict• Dysfunctional conflict• Intrapersonal conflict• Interpersonal
Which of these levels of conflict refers to the internal conflict or annoyance of a human being has?• Functional conflict• Dysfunctional conflict• Interpersonal conflict• Intrapersonal
Interpersonal conflict arises due to differences in perceptions, values, integrity, and no clear description of roles.• True• False
______ brings clarity on whether the conflict is felt or perceived, between individuals and groups and emotions plays a crucial role in influencing perceptions.• Opposition• Cognition•
_______ is a tool to encourage employees of an organization and increase productivity.• Transactional analysis• Johari window• Life position• None of the above
Crossed transactions are not a source of conflict.• True• False
When two people turn away from each other, without further discussion or dialogue after they had a dispute, it is said to be• Ulterior transactions• Complementary transactions• Crossed
Which area of the Johari window can clearly depict a person’s strengths and weaknesses?• Open area• Hidden self• Blind area• Unknown area
Which area of the Johari window contains information unknown to self and known to others?• Open area• Hidden self• Blind area• Unknown area
Task interdependence is the interdependence between various functional units of an organization for information gathering or the collaborative tasks performed by them.• True• False
Using which approach of conflict resolution, both the entities win and the dream up of views and ideas to resolve certain issues happen from a positive viewpoint?• Lose–Lose• Win–Lose•
Organizational restructuring can resolve• Intragroup conflict• Intergroup conflict• Intrapersonal conflict• Interpersonal conflict
Which style of conflict management suggests that one party is the winner and the other loser?• Competition or application of force• Collaboration• Avoidance• Compromise
Which style of conflict management provides realistic and quick issue resolution?• Competition or application of force• Collaboration• Avoidance• Compromise
Phantactic Textile Limited is into the business of manufacturing different types of yarns. It also carried out marketing of different types of yarns such as syntactic yarn, cotton yarn, acrylic yarn,
Conflict is the same as fight. Discuss.
Discuss the pros and cons of conflict-resolution techniques in organizations.
Collaboration is one of the possible outcomes of a conflict situation. Discuss.
Phases of organizational development are:• Problem identification, analysis, plan an intervention, implementation, evaluation, and feedback• Problem identification, analysis, implementation,
__________ contribute to align the organization with its environment.• Large-scale interventions• Techno-structural interventions• Strategic interventions• Group process interventions
Interpersonal process interventions do not aim at improving organizational performance by developing specific skills of individuals.• True• False
A culture that emerges within different departments, branches, or geographic locations is called• Counter-culture• Subculture• Strong culture• None of the above
In a weak culture, there is less alignment with organizational values and control to maintain a sustainable culture must be exercised through extensive procedures and bureaucracy.• True• False
Which characteristic of organizational culture dictates the degree to which employees are expected to be accurate in their work?• Innovation• Emphasis on people• Emphasis on outcome•
Which of the following is true?• Culture promotes code of conduct• Culture facilitates recognition• Culture provides self-satisfaction• All of the above
In pragmatic culture, more weightage is given to clients and the external parties.• True• False
In which type of organizational culture, the individuals always have an upper edge and do not bother much about their organization?• Normative culture• Academy culture• Baseball team culture•
A goal-oriented culture places importance on how work is to be done and emphasizes on avoiding risk, and means-oriented culture identifies with what work is to be done.• True• False
In an open system, newcomers are not welcomed easily, and in a closed system, newcomers have to prove themselves.• True• False
Creating an organizational culture includes the following four processes.• Acquire, Embed, Integrate, Test• Embed, Acquire, Integrate, Test• Embed, Integrate, Acquire, Test• None of the above
In _________, a new employee is made to adapt to the organizational culture prior to joining the organization, otherwise termed as pre-arrival.• Selection practices• Socialization process•
_________ are the physical things that have particular symbolism for a culture.• Rituals• Mission and values• Artifacts• None of the above
_______ is a systematic approach to dealing with change both from the perspective of an organization and an individual.• Change management• Organizational culture• Pragmatic culture•
_________ is the process by which organizations move from their present state to some desired future state to increase their effectiveness.• Change management• Organizational culture• Pragmatic
Refreezing means that what has been learned is integrated into actual practice.• True• False
Change often brings• Fear of losing the jobs• Lack of reliance• Substantial uncertainty• None of the above
__________ is an important part of project management.• Change management• Organizational culture• Pragmatic culture• Organizational change
In which type of organizational culture, the profit of the organization is more important?• Normative culture• Process culture• Organization-centric culture• Performance-based culture
_________, __________, and __________ are three layers in Edgar Schein’s organizational culture triangle.• Mission, vision, values• Rituals, artifacts, values• Artifacts, espoused values,
The following are Hofstede’s dimensions of culture, except for ___________.• Power distance• Femininity versus masculinity• Paradoxicality• Individualism versus collectivism
Hofstede holds that there are ___________ dimensions to culture.• four• five• seven• six
The factors that shape the culture of a workgroup or an organization include ___________.• Structure and size• Leadership• Nature of business• All of the above
Organizational culture:• It refers to a set of beliefs, values, and attitudes shared by everyone in the organization.• It refers to the way in which organizations are managed.• Both of the
Mismatch between personality and organization may lead to ___________.• Confusion and chaos• Loss of interest by members in organization• Low morale and job satisfaction• All of the above
ÁBC was a private equity firm. It had funded the roll-up of multiple small businesses and appointed Mr. Rakesh as CEO to lead the newly created firm. The founders of the acquired firms had different
Do you think organizational culture plays an important role in the success or failure of a firm? If so, why?
What are the different types of organizational culture, and what are the pros and cons of each?
_______ is a systematic approach to dealing with change both from organizational and individual perspectives.• Change management• Organizational culture• Pragmatic culture• Organizational
_________ is the process by which organization transitions from their present state to some desired future state to enhance their productivity.• Change management• Organizational culture•
Refreezing means that what has been learned is integrated into actual practice.• True• False
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