Today, information and communications technologies (ICT) including the Internet are not only changing the way marketing is

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Today, information and communications technologies (ICT) including the Internet are not only changing the way marketing is practiced but how market research is conducted. In response, many companies are using a wide variety of observational methods (GPS, RFID, Video Camera, Audio devices, ethnography, etc.) to gather customer data. Discuss the ethical issues underlying the increasing use of observational research methods using technology.

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Marketing

ISBN: 978-1259030659

3rd Canadian edition

Authors: Dhruv Grewal

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