Think of a major change which you have experienced at work, university, school or in any other organisation. (You may even consider your family to be an organisation.)

Consider all of the different aspects of that change and then draw a table similar to Table 16.1 and allocate the different aspects of the change to each box.

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Table 16.1 Aspects of change Structure, size and shape Culture, values and beliefs Formal and informal systems Processes and procedures People and behaviours at all levels