Look again at the principles which govern customers perceptions of the queuing experience. For the following operations,
Question:
Look again at the principles which govern customers’ perceptions of the queuing experience. For the following operations, apply the principles to minimize the perceived negative effects of queuing:
(a) A cinema.
(b) A doctor’s surgery.
(c) Waiting to board an aircraft.
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a Cinema Prebooked Tickets Allow customers to book tickets in advance online or through a mobile app This reduces the time spent queuing at the ticket ...View the full answer
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Related Book For
Operations Management
ISBN: 9780273708476
5th Edition
Authors: Nigel Slack, Stuart Chambers, Robert Johnston
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