Body language is an extremely important part of communication.

Analysts need to be aware of not only what is being communicated through the body language of the interviewee but also the impact that their own body language may have upon the interview process. Make an appointment with several coworkers or fellow students to interview regarding the features they would like to see in an intranet;

if possible, select interviewees you know well and those that you don’t. Prepare for the interviews following the same steps as in the prior question.

a. Describe the interviewees you selected and the questions you asked.

b. During each interview, observe the facial expressions of the interviewee. What did you observe? Were the facial expressions always consistent with the responses?

c. During each interview, observe the eye contact.

How long did it last? Observe and describe what happened when you made eye contact for more than three to five seconds with the interviewee.

d. Try changing your spatial zone during the interview. Did the interviewee show any signs of being uncomfortable? At what point did that occur?

e. Did you note any differences in body language between those you knew well and those you didn’t?

f. What did you do that was the most successful and the least successful in eliciting information?