Question: Significant time has been spent learning the Strategic Alignment Mapping (SAM) model and discussing both the positive and negative organizational outcomes of certain measures. Based
Significant time has been spent learning the Strategic Alignment Mapping (SAM) model and discussing both the positive and negative organizational outcomes of certain measures. Based on your postings in this class, I have captured all of the different measures that you have identified are currently being used by your organizations and included them below:
For this assignment, I want you to analyze the meta-SAM-table I have included above and suggest choices for inclusion and/or omission for an "ideal" organizations SAM table. Make sure to thoroughly explain why a measure should be included or omitted. In your explanation, identify why those measurements are important (or not). Your response should also demonstrate your increased knowledge of both management and ethical models.
| Learning Measures (Week 3) |
| Computer Based Training/IT applications for employees |
| Annual competencies |
| KPIs |
| Organizational goals |
| Sizing of markets/Volume goals for a territory |
| Onboarding processes with scheduled check-ins |
| Annual employee surveys |
| Trends analysis |
| Resources analysis |
| Mission statements |
| Internal Performance Measures (Week 4) |
| SWOT analysis |
| Strategy map |
| VRIO frmawork |
| OKRs (objectives and key results) |
| Goals based strategic planning |
| Issues based strategic planning |
| Constraints analysis |
| Balanced scorecard |
| Hiring for needed skills, such as customer service |
| Patient satisfaction rates/surveys |
| Risk review processes for decision making |
| Regularly scheduled assessments, measuring core values |
| IT policies and processes |
| Customer Performance Measures (Week 5) |
| Customer satisfaction surveys/scores |
| Customer retention data |
| MRR Customer churn rate |
| Customer Cohort data- to see how long it takes for a group to drop product |
| Loyalty rate |
| Growth goals achieved |
| Social media /website site monitoring |
| Customer Effort Scores/# of customer contacts resolved on first contact |
| Net promoter score- likelihood customer will recommend company/growth |
| Competitive Value Index |
| Financial Performance Measures (Week 6) |
| Gross profit |
| Net profit |
| Current ratio |
| Inventory turnover ratio |
| Debt to Asset ratio |
| EBITDA |
| Financial Leverage |
| Gross revenue |
| Expenses |
| Net promoter score and customer survey |
| Net income |
| Sales growth |
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