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Account
Can I edit the information about me on my profile? Is it possible to deactivate my Solution Inn account temporarily or permanently? What is the difference in deactivating my account permanently, temporarily or for a limited time? How do I add, change or remove my personal information? How can I edit my account information?
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Alerts and Notification
How do I manage my Alerts and Notifications? How to manage my Email Alerts and Notifications?
Security
Are my personal identification credentials safe with Solution Inn?
Student Avatar Student Corner
Account
Why is it necessary to verify my phone number?
Inappropriate Solutions
The solution provided to me was not in my desired format. What should I do if the solution does not meet my requirements? Can I get a refund?
Payments
How can I delete my payment details from my account? I have been charged twice for the same solution. What should I do?
Purchasing Solution File
The solution purchase process was not completed but I was still charged.
Study Membership
How many questions can I ask for free answers during membership? How long will it take to get an answer if I post a question? Can I pause my study membership for a certain period of time? How can I cancel my study membership?
Tutorials
The solution file I purchased is not downloading For how long will a solution file be available for download and will I be charged if I download a purchased solution file again? How do I access my solution purchase history?
Tutor Avatar Tutor Corner
Bidding
Is there a fee for bidding? Why can't I bid on a project? Can I modify my proposal once a bid is already submitted? Can I modify my proposal on a project I already accepted? What is my bid limit per project?
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Earnings / payments
Will my earnings be released when I deactivate my account either temporarily or permanently? How do I set up my payment method with PayPal? How do I set up my payment method with my bank account? How do I withdraw my earnings from my Solution Inn account? Why my withdrawal request is still not processed?
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Payment Issues
How long it takes to release my payment after request?
Photo ID and Tax Forms
What is TAX ID verification? How do I get my TAX ID verified? What is the difference between a W8-BEN and a W-9 Tax form? Which one should I submit? What is PHOTO ID verification? How do I verify my PHOTO ID?
Tax Form
What is the W-8BEN tax form? How do I fill out the W-9 tax form?
Tutor account
How can I change my student account to tutor account? How can I make an appeal for a policy violation charge? Am I allowed to choose skills from more than one category when making a new Tutor account? Is it possible to edit my skills set? How can I become a tutor?
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Tutor Probation
How much time do I have to submit an answer during probation period? How long will it take to review the submitted answers during probation? Am I allowed to submit hand written answers during probation? Is there any payment for questions solved during the probation period? How long is the Probation Period?
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Tutor Profile
Am I allowed to choose skills from more than one category when making a new tutor account?
Withdraw Earning
What are my payment method options?
Working as a Tutor
How I be notified about new posted questions? How do I increase my profile ratings? Where can I purchase the bids packages from? How can I withdraw my proposal? Can I view the projects posted on Solution Inn without registering or signing in?
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