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management leadership

Questions and Answers of Management Leadership

What are the latest extensions of the SCOR model, and why are they used?
What is business process reengineering? Does it lead to radical or modest changes in business practices? Discuss.
Business process reengineering and downsizing often occur together. Why?
Describe "downsizing," its causes, and its primary risks.
How has the globalization of firms affected the diversity of their employees? Why has increased diversity put an additional burden on accounting systems?
Besides increasing globalization, what trends within the United States are causing firms to seek more diversified workforces?
What is an enterprise resource planning (ERP) system? How do ERP systems improve on prior generations of information systems?
New strategic alliances are formed every day. What are they, and why are they increasingly being used by businesses?
Open-book management is a relatively new philosophy about the use of information in organizations. Describe open-book management and how it differs philosophically from the traditional view of the
How does the implementation of open-book management require an organization's accountants to change their traditional practices?
Describe the three generic strategies for dealing with the environmental effects of operations. Is one of the strategies always preferred to the others? Discuss.
Acquisition of new technology is often a perilous event for firms. The successful acquisition and implementation of new systems require much more than merely purchasing hardware and software. For
Financial professionals are at the forefront in adopting new technologies, many of which comprise the core of business strategies.Discuss how the increasing reliance of business on technology coupled
Business process reengineering (BPR) can be an effective tool to aid in achieving breakthroughs in quality improvement and cost management. Total quality management (TQM) is another philosophy about
In the past decade, the Japanese economy has fallen from its lofty levels of the 1980s. As a consequence, many Japanese companies have been forced to downsize. In most companies, one of two
In recent years, the financial press reported story after story regarding downsizing and layoff s in the U.S. auto industry. Often the stories discussed multiple rounds of downsizing events (such as
In 2007, Nike settled a class action lawsuit filed on behalf of 400 African American employees of the company's Niketown store in Chicago. One of the allegations in the suit was that the store
With an ERP system, a company can develop a "storefront" on the Internet. Through its storefront connection with customers, the company can gather much information about the market and the demand for
ERP software programs allow tighter linkages within a supply chain than were possible with earlier generations of software.Consider the possibility of a tighter link between the marketing and
ERP software can facilitate the sharing of information throughout the supply chain. For example, an Internet storefront can be used to interact downstream with the final customer. Sales data gathered
Assume you are employed by a technology company that is considering entering into a strategic alliance with a communications company to provide certain innovative services delivered via the Internet.
MONOPOLY by Parker Brothers has been a popular board game for many years. Assume that you have just been hired by a company in the steel industry. The company manufactures a variety of products from
You have been hired as a consultant by a company that manufactures plastic and resin toys. Company management is presently discussing ways to improve product quality. Evidence of quality problems is
Following are descriptions of environmental waste situations. Identify the environmental strategy you would select to deal with each situation and discuss your logic.a. A relatively small amount of
Dayton Industrial produces a variety of chemicals that are used in an array of commercial applications. One popular product, a chemical solvent, contains two very caustic acids, A and B, each of
Most accounting professionals would agree that the accounting profession has developed effective tools for measuring and reporting events involving tangible assets. Most might also agree that the
One of the key drivers of downsizing and outsourcing is globalization. Recently, the Organization for Economic Cooperation and Development (OECD) acknowledged "growing unease about globalization."
Most experienced CEOs have seen command-and-control management come and go. They've been through downsizing and rightsizing.Now they're seeing most companies (their own included) working to recast
Automakers provide an interesting study in cost management strategies. General Motors often provides a contrast to other U.S. manufacturers. For example, Chrysler and Ford opted to outsource many
Dayna Moore, CEO of Layton Transmissions, sat dejected in her chair after reviewing the 2011 first-quarter financial reports on one of the company’s core products: a standard, five-speed
Borders and Amazon.com are competitors in vending books and other consumer items. The two are differentiated to an extent by their marketing strategies. Although Amazon.com relies exclusively on
Employees expect that all parties will honor their explicit and implicit obligations. Distrust occurs when these obligations are not met or when the parties have different expectations regarding the
Strategic alliances and joint ventures are being used with increasing frequency to exploit market opportunities. Virtually all larger firms are involved in several to many strategic alliances.a. From
In many large business organizations today, it is common that the financial experts are physically located separately from operational personnel. One effect of this isolation is that the people with
Open-book management is consistent with another, larger trend in accounting-increased transparency of financial results. This trend follows a period in which many U.S. firms were guilty of generating
Laura Johnson, Technical Instruments Division manager of Worldwide Electronics, attended a 30-minute seminar on open-book management recently. As a result of the seminar, she decided to implement
Horizon Resins has experienced serious problems as a result of attempts to manage its impacts on the environment. To illustrate the problems, consider the following events, which occurred during the
The chapter discusses three approaches to managing environmental costs. Some strategies deal with hazardous waste only after it has been produced.a. Does a firm have any ethical obligations not to
What is meant by the term quality? In defining quality, from what two perspectives can a definition be formulated? Why are both important?
In conducting activity analyses, the presence of certain activities indicates low production process quality. List five of these activities.
Compare and contrast the eight characteristics that constitute overall quality from the customer's perspective with the three additional characteristics that constitute service quality from the
Describe four types of benchmarking. Use the Internet to find a company that has engaged in benchmarking. Describe the type of benchmarking used and the benefits and costs of the company's experience.
What is TQM? What are the four important tenets of TQM, and why are they important?
What is the Malcolm Baldrige National Quality Award? Why would an organization apply for that award?
In the production-sales cycle, what are the four points at which quality costs are incurred? How are these costs interrelated through these points?
How can Pareto analysis help focus managerial efforts on reducing the costs of quality-related problems?
How does strategic cost management link information to corporate strategies?
Why might a common set of global quality standards be needed or desirable?
What is a quality audit?
Compare and contrast the EFQM Excellence Model with the Malcolm Baldrige National Quality Award criteria.
Use the Internet to find four definitions of quality.a. Compare and contrast each of the four definitions with specific emphasis on whether the definition includes conformity or customer
Mark each of the following statements as true or false and explain why the false statements are incorrect.a. Results benchmarking relies only on comparisons to firms within the same industry.b. SPC
The call center of Wobegon Electric Company handles 1.2 million calls per year. The average call requires six minutes of operator time and 40 percent of the calls require a supervisor to be involved
Find the Web page for Western Digital Corporation in Santa Clara, California.a. What products does this company make?b. Using the information at www.nwasoft.com/press/mag_westdig.htm (last accessed
According to the 2008 J.D. Power and Associates Reports, Porsche models have the fewest quality problems in the industry, with just 87 problems per 100 vehicles. Infiniti and Lexus products follow
Rocky Natore, owner of Rocky's Pizza, has a policy to put 36 slices of pepperoni on a large pizza. Natore recently hired two college students to work part-time making pizzas and decided to observe
Choose one product and one service with which you are well acquainted. Indicate how the product and service each meet (or do not meet) the eight overall quality characteristics. For the service,
In a three-person team, role-play the following individuals who are visiting a local car dealership: (1) A 19-year-old college student, (2) One-half of a young married couple with two children, (3) A
For a benchmark, assume that the average firm incurs quality costs in the following proportions:Prevention ...... 25%Appraisal ........ 25%Internal failure ...... 25%External failure ......
Colleges and universities have a variety of internal and external customers. Use a team of three or four individuals to answer the following:a. Who are three internal and two external customers of a
Find a company's Web site that provides information on the characteristics that are desired for that company when establishing long-term/preferred supplier relationships.a. What characteristics are
Assume that Honda Motor Co. Ltd. paid for a full-page advertisement in The Wall Street Journal. The ad neither discussed any Honda products nor referred to year-end earnings or a new stock issuance.
Hartigay Manufacturing is evaluating its quality control costs for 2010 and preparing the budget for 2011. Quality costs incurred at the company for 2010 are as follows:Prevention costs ......... $
Seymour Inc. has prepared the following summary quality cost report for 2010:Prevention costs ......... $1,560,000Appraisal costs ......... 1,800,000Internal failure costs .......
The accounting system for Amaldi Co. reflected the following quality costs for 2009 and 2010:a. Which of these are costs of compliance, and which are costs of noncompliance?b. Calculate the
Forsythe Furniture has gathered the following data on its quality costs for 2009 and 2010:a. Compute the percentage change in the two quality cost categories from 2009 to 2010.b. Write a brief
Sometimes a company, in its efforts to reduce costs, might also reduce quality.a. What kinds of costs could an organization reduce that would almost automatically lower product/service quality?b. If
By building quality into a process rather than having quality inspections at the end of the process, certain job functions (such as that of quality control inspector) can be eliminated. Additionally,
Managers at Schubert Corp. want to determine the company's cost of quality. The following information has been gathered from the records for August 2010:Defective units .............. 6,000Units
The following production information about quality costs has been gathered for June 2010:Total defective units ........... 580Number of units reworked .......... 380Number of units returned .........
Your company is interested in developing information about quality but has a traditional accounting system that does not provide such information directly. In a three- or four-person team, prepare a
Find The Benchmarking Exchange on the Internet.a. What are the five most actively benchmarked business processes of members of the exchange?b. Why do you think benchmarking processes related to
In mid-2007, numerous findings of unsafe products produced in China were disclosed, including pet food, fish, toothpaste, toys, and fireworks. In early 2008, the FDA pointed to Chinese companies as
In 2008, pharmaceutical company Genentech withdrew its psoriasis drug Raptiva from the market because it was linked to a rare but often fatal brain disorder (progressive multifocal
Three possible goals for a business are to (1) maximize profits, (2) maximize shareholder wealth, and (3) satisfy customer wants and needs. If goal (1) or (2) is chosen, the primary measurements of
Go to the Web site for the Malcolm Baldrige National Quality Award and find the answers to the following questions:a. When and why were the health and education categories established?b. How do the
Itawa Appliances identified the following failure costs during 2010:a. Rearrange the rows in descending order of magnitude based on the Total Dollars column, and prepare a table using Pareto analysis
Altazar Electronics has identified the following 2010 warranty costs for one of the company products. The information has been categorized according to the type of product failure.a. Rearrange the
Nanotechnology may be the future of manufacturing. The term refers to any area of research that deals with objects one-tenth the size of an atom. According to the Center for Responsible
Elijah Electronics makes PDAs. The firm produced 45,000 PDAs during its first year of operation. At year-end, it had no inventory of finished goods. Elijah sold 42,300 units through regular market
During 2010 (the first year of operations), Ridenour Company produced 39,800 portable navigation systems. Of total production, 1,000 were found defective by quality appraisers. Six hundred of the
Golf courses are demanding in their quest for high-quality carts because of the critical need for lawn maintenance. Antaris Co. manufactures golf carts and is a recognized leader in the industry for
BreatheWell is very aware that its scuba diving tanks must be of the highest quality to maintain its reputation of excellence and safety. The company has retained you as a consultant and you have
Assume that you are in charge of Physicians Social Service Agency, which provides counseling services to low-income families. The agency's costs have been increasing with no corresponding increase in
Many companies are becoming ISO certified because of customer requests and because of the need to compete in the global marketplace.a. Why do you think customers are insisting that suppliers meet ISO
Why is there a new or renewed interest in the field of project management?
What is a program? What is a project portfolio? Discuss the relationship between projects, programs, and portfolio management and the contributions they each make to enterprise success.
What is a project, and what are its main attributes? How is a project different from what most people do in their day-to-day jobs? What is the triple constraint?
What is project management? Briefly describe the project management framework, providing examples of stakeholders, knowledge areas, tools and techniques, and project success factors.
What is the role of the project manager? What are suggested skills for all project managers and for information technology project managers? Why is leadership so important for project managers? How
Briefly describe some key events in the history of project management. What role does the Project Management Institute and other professional societies play in helping the profession
What function can you perform with project management software? What are some popular names of low-end, midrange, and high-end project management tools?
What does it mean to take a systems view of a project? How does taking a systems view of a project apply to project management?
What makes information technology projects different from other types of projects? How should project managers adjust to these differences?
Explain the four frames of organizations. How can they help project managers understand the organizational context for their projects?
Briefly explain the differences between functional, matrix, and project organizations. Describe how each structure affects the management of the project.
Describe how organizational culture is related to project management. What type of culture promotes a strong project environment?
Discuss the importance of top management commitment and the development of standards for successful project management. Provide examples to illustrate the importance of these items based on your
What are the phases in a traditional project life cycle? How does a project life cycle differ from a product life cycle? Why does a project manager need to understand both?
Define globalization, outsourcing, and virtual teams and describe how these trends are changing IT project management.

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