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business
organizational behavior

Questions and Answers of Organizational Behavior

As Wal-Mart continues its expansion into the international arena, what problems or issues do you anticipate it will face? Why did Wal-Mart fail in Germany but succeed in so many other countries? In
1. Did Swanson plagiarize or was it all just an unintentional, innocent mix-up? What would happen to a college student who did what Swanson had done?2. How would you characterize the ethical
1. What are the ethical issues in this case?2. Who are the stakeholders impacted by this situation? How would you rank their claims?3. Do you agree with Aflac’s decision? What are its pros and
1. What are the ethical issues in this case?2. Was Martha Stewart guilty of a serious crime, or was she a scapegoat for other, more serious, CEO malfeasants who had not yet been brought to justice?3.
If you were Bob Stevens, what would you do and why?As the students of Class 35 of the Marberry Executive MBA program straggled into the classroom for their one-day workshop on business ethics, they
1. If the applicant mistakenly thought that her record had been cleared over time and therefore did not lie intentionally, would that make any difference?2. Should the fact that the applicant did not
1. What are the ethical issues in this case?2. Do we live today in a “cheating culture?” Do you agree with Callahan’s analysis of the situation?3. Is cheating outside of work in one’s
1. Identify the ethical issues in this case.2. Who are the stakeholders and what are their stakes?3. What is your appraisal of the ethics of the travel expense billing practices described in the
1. What are the ethical issues in this case?2. Given all the factors, what should Jane have done?3. What would have been the consequences for Jane and the company if she had accurately reported her
1. What are the ethical issues in this case?2. Is a family business different from other types of businesses with respect to employee treatment?3. What was Jane’s ethical dilemma?4. What should
1. What are the ethical issues in this case?2. Is illegal immigration primarily an economic, legal, ethical, social, or political issue? Explain.3. Are companies that hire illegal immigrants being
1. Should companies be allowed to continue research and development in xenotransplantation? Do the benefits outweigh the risks?2. Does xenotransplantation threaten the quality of human life? If so,
1. What are the ethical issues in this case?2. Do you think that either group, pro-GM or anti-GM foods, is correct while the other group is wrong? If so, what reasoning do you give for supporting the
1. Who are the stakeholders in this situation, and what are their stakes?2. What social responsibility, if any, does Ardnak Plastics Inc. have to the city of Hondo?3. What are the ethical issues in
1. Are the consumer groups justified in their negative reaction to Coke Zero? Do you believe Coke may have had any involvement in the approval of sodium cyclamate for use in Mexico? If you knew that
1. What are the ethical and social issues in this case?2. Why should Nike be held responsible for what happens in factories that it does not own? Does Nike have a responsibility to ensure that
1. Identify the issues that are going on in this case with respect to issues management, crisis management, global business ethics, and stakeholder management. Rank these in terms of their order of
1. Go back to the ethical dilemma at the beginning of the case. Which position did you take and why? Did your position change after you read the case?2. Was Chiquita justified in making the extortion
1. Where do you draw the line? What limits should be placed on corporate lobbying under shell grassroots organizations? Does your attitude toward “shell” lobbying groups vary with the extent to
1. Visit the website that is designed to provide more transparency to the earmark process. Does it give you the information you need to understand current earmarks?2. Where do you draw the line? What
1. What are the ethical issues in this case?2. Should DTC advertising be judged by the same criteria as other advertising? If not, how should it be judged differently?3. What public policy changes
1. What are the ethical issues in this case?2. Who are the stakeholders impacted by this situation? How would you rank their claims?3. Alcohol and tobacco companies are not permitted to market on
1. What are the ethical issues in this case?2. Who are the primary stakeholders in these incidents?3. Is there any justification for the marketing tactics described in the case? Which are acceptable
1. What are the major and minor ethical issues involved in this case?2. Who are the stakeholders and what are their stakes? How do legitimacy, power, and urgency factor in? Do these companies care
1. What are the major issues in the Liebeck case and in the following incidents?2. What are McDonald’s social (economic, legal, and ethical) responsibilities toward consumers in the Liebeck case
1. Would a place like the Terra Bite Lounge succeed in your community? In what places might that business model work and in what places might it not? What payment would you give as a customer of the
1. What are the social and ethical issues in this case? Which are major and which are minor?2. Who are the stakeholders and what are their stakes? Assess their legitimacy, power, and urgency.3. Who
1. Who are the stakeholders in this case, and what are their stakes?2. What social responsibility does the firm have for the environment? How would you assess the firm’s CSR using the four-part CSR
1. What are the social or ethical issues in this case?2. Are the ethical issues in this case those of the firm or of Bryan? Discuss.3. Assess the corporate social responsibility of the firm based on
1. What are the ethical issues in this situation? Which issues must Berlex consider first when determining how to distribute Betaseron?2. Given the shortage of the drug, how should Berlex decide who
1. As a manager, you are steward of the company’s funds. Are you willing to forgo departmental improvements and potential salary increases to honor this claim? Remember, there is no legal
1. Identify and describe the major ethical issues facing Wal-Mart and the stakeholders likely to be affected.2. Wal-Mart has been said to have excessive power in its relationship with communities.
1. What are the major ethical issues involved in this case? Is it ethical for an employer to benefit from the death of an employee if they took out and paid for the policy?2. How does the idea that
1. What are the ethical issues in this case from an employee’s point of view? From management’s point of view? From a consumer’s point of view?2. Who are the stakeholders, and what are their
1. What are the ethical issues involved in pizza deliveries to dangerous neighborhoods that are often predominantly inhabited by minorities? What tensions exist between economic and ethical issues?
1. What are the ethical issues in this case?2. Who are the stakeholders, and how are they impacted by this situation?3. Do you agree with the federal judge’s decision? If you were the judge, what
1. What are the economic, legal, and ethical issues in this case?2. Who are the stakeholders and what are their stakes?3. Do individual employees have the final right to their individuality? To their
1. What are the legal and ethical issues in this case?2. What is your evaluation of the concept of the “A&F look”? Have you personally observed this concept in practice?3. Are the employment
1. What are the legal and ethical issues raised in this case?2. Has sexual harassment occurred in this case, or just typical, flirtatious talk among fellow workers?3. What should people like me do in
1. Considering Judy’s situation and your responsibilities, what will your decisions be? What are the potential ethical challenges in this situation?2. What will you say to Judy?Judy was paralyzed
Do you think business ethics is important? Why or why not?
Identify reasons why a person would be interested in being ethical, and classify those reasons in terms of whether they represent moral motivation or economic motivation.
Discuss the importance of trust in business. Can you cite examples? What happens when trust is lost?
What can we learn about business ethics from the recent financial crisis?
As a counselor in an outplacement firm, you’ve been working with Irwin for six months to find him a new position. During that time, he has completed extensive assessment work to determine if he’s
On August 10, 1978, three teenage girls died horribly in an automobile accident. Driving a 1973 Ford Pinto to their church volleyball practice in Goshen, Indiana, they were struck from behind by a
Steven F. Goldstone, chairman and CEO of RJR Nabisco (one of the four biggest U.S. cigarette manufacturers), said in a magazine interview, ‘‘I have no moral view of this business . . . I viewed
Do you believe that scripts can override an individual’s value system?
Who should make the decision about taking risks with others’ lives in designing products?
How do you feel about the use of cost-benefit analysis where human life is part of the cost calculation? Might the infusion of moral language have changed the decision makers’ thinking? For
Have antidiscrimination laws helped or hurt the fair treatment of workers?
Is diversity management an ethical issue?
What conditions would make accepting a gift from a vendor or a client acceptable?
Describe the conditions under which you could hire a college friend.
Why do certain professionals bankers, accountants, lawyers, physicians, clergy have fiduciary responsibilities?
What would you do if a former subordinate asked you to write him or her a letter of reference on corporate letterhead?
Do employers have a responsibility to alert other employers to an employee’s wrongdoing by supplying an unfavorable reference? Why or why not? Discuss the conflict between community responsibility
If Sherron Watkins had blown the whistle to the Houston Chronicle and not to Enron’s CEO Ken Lay, do you think she would have kept her job at Enron?
Having conducted the ethics audit, identify the formal and informal systems that are in need of attention. Where is the culture out of alignment (if it is)? Design a change program to address
How would you change the culture audit questions if you were planning to use them to conduct an ethics culture audit of a firm you were considering joining?
Imagine that it’s your responsibility to select an ethics officer for your organization. What qualities, background, and experience would you look for? Would you ever be interested in such a
What are the advantages of having an ethics office or officer report to a company’s chief executive officer, the legal department, human resources, or audit? What are the disadvantages?
What recommendations would you make for handling frivolous calls to the hotline?
Imagine that you’re the CEO of a small manufacturing company. An employee has dumped toxic waste in a nearby stream. Who would you call into your office and what would you want to know? Develop a
1. Based on what you know about developing ethical cultures and programs, identify the problems presented by this case.2. Why do you think the corporate counsel has responded in this way? What will
1. What behavior do you think a system such as Market-Based Management might drive?2. The case describes how a number of senior managers were dismissed after the acquisition. How could employees
What do you think would be appropriate punishment for those found guilty of assault or indecent exposure in the Tailhook situation? Why?
1. What are the ethical issues in this case?2. What are some reasons the decision maker in this case might be inclined to go along? Not go along?3. If you were the decision maker, how would you
1. Identify the ethical issues involved in the case from a consequentialist and deontological perspective (refer to Chapter 2).2. Identify the management issues involved in the case. For example,
Why is employee engagement important and what is its relationship to ethics?
How does employee engagement relate to organizational culture? How do managers contribute to the ethical culture?
In addition to identifying and training good managers, what else could an organization do to increase levels of employee engagement?
What specific action could a manager take to help move employees up the employee engagement continuum—for example, from not engaged to actively engaged?
Why should performance be measured as an ongoing process, and not just as a once-a-year event?
What factors contributed to Johns Manville’s long silence on the dangers of asbestos?
What role do you think the personality of a CEO plays in the handling of an ethical problem?
When other firms in your industry are behaving unethically, how can you buck the trend and position your company to value ethical behavior? Why is that important? Will it damage your company’s
Imagine that you’re the CEO of a large firm like any of the ones described in this chapter. What concrete steps would you take to restore your company’s reputation?
How much testing is enough when launching a new product?
How can the interests of multiple stakeholders be balanced?
Do long prison sentences really help deter corporate criminals?
If you were going on your first overseas business assignment, what would you do to ensure that you were prepared to deal with ethical dilemma you would face? What questions would you ask your
Your firm is expanding globally and is sending executives overseas for the first time. What will you do to be sure these individuals are prepared to deal with the ethical dilemmas they will face?
Imagine that someone from another culture asked you to provide information about business ethics when dealing with American managers. What would you say?
If you were planning to do business in a culture that was opposite from your own on the cultural dimensions of ‘‘power distance’’ and ‘‘individualism/ collectivism,’’ what challenges
If you had to create a global code of conduct for your company, what would you include? Which core values would you state?
1. Should Pat raise this issue with management? If so, what should he say?2. What if he does raise the issue and the company does nothing? What should he do then?3. Does this use of our technology
1. Why do you think so many American citizens and lawmakers reacted negatively to Google’s decision in 2006?2. Does the fact that Google is an Internet company change societal expectations of it
1. Identify the ethical culture problem at Texaco in the mid-1990s.2. Based on the facts in the case and what you have learned in this chapter, evaluate the culture change effort that is under way.
1. Analyze the ethical culture at TAP. Does the culture appear to be in alignment? Misalignment?2. Based on the facts in the case and what you have learned in this chapter, evaluate the culture
Four theoretical approaches to metaphysics dualism, materialism, idealism and alternative views are competing for the right that they are the correct metaphysical view. Select one of these theories
Discuss why communication skills are important to organizational success and why recruiters focus so much on finding leads with good communication skills. What happens when there are problems with
Does Nokia have a truly global strategy or just a series of regional strategies?
Imagine that you work as a sales associate for your local Gap store. The work schedule is always set a month in advance, but you want more flexibility. You ask the four other sales associates in the
What specific "Rules" or "Norms" for gendered verbal and nonverbal communication are specific to certain areas of a person’s life that are not encountered in others?
How do these "Rules" or "Norms" impact a person’s communication behaviours within and across the personal, social, academic, familial and professional areas of their life?
What verbal and/or nonverbal communication "Rules" or "Norms" would a person advocate changing to promote more effective communication within and across the different areas of their life?
What effect did the Industrial Revolution have on the gendering of jobs? (Explore the tensions between the need for cheap labor in the factories and the implications of so many women working in the
As high hotel bar department manager, how would you market the bar to the internal and external target guests?
The importance of adhering to a convention such as APA format when writing and researching. What do you like about it? What would you change about APA if you could? Why?

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