Question: 1. Discover and describe at least three key performance indicators (KPI) for the suggested process change that must be continuously measured to ensure success. Ensure

1. Discover and describe at least three key performance indicators (KPI) for the suggested process change that must be continuously measured to ensure success. Ensure you separate out each KPI (do not put your answers into a single block paragraph).
2. Conduct research (using the Kaplan Library or the Internet) to compare and contrast Six Sigma, the Balanced Scorecard, and ISO 9000/9001 as different methods for preparing performance and completion metrics. Metrics are performance markers, utilized at different intervals during the process timeline, to measure adherence to schedule and attainment of goals.
3. Recommend one of the three methods evaluated in question #12 as the best one for your change process. Be sure to thoroughly support and defend your recommendation.

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1 KPI Name Customer Satisfaction In a light note the satisfaction of the customers is what drives the success of the company take for instance when people are sure that they will find what they want w... View full answer

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