1. Discuss the transactional and transformational leadership of Gary Kelly.
2. How does Gary Kelly’s leadership reinforce Southwest Airlines’ organizational culture?

Southwest Airlines remains one of the most successful airlines in the United States. It’s secret to success? Treat customers as kings and queens, and treat employees even better. This video program shows how Southwest Airlines CEO Gary Kelly keeps in touch with day-to-day activities at the airline. It also describes some of the challenges that Kelly and his executive team have ahead of them.