What is the role of control in management?
Describe four methods managers can use to acquire information about actual work performance.
How are planning and control linked? Is the control function linked to the organizing and leading functions of management? Explain.
In Chapter 7 we discussed the white water rapids view of change. Do you think it’s possible to establish and maintain effective standards and
Why is what is measured in the control process probably more critical to the control process than how it is measured?
Why do you believe feedback control is the most popular type of control? Justify your response.
Every individual employee in an organization plays a role in controlling work activities.” Do you agree with this statement, or do you think
How could you use the concept of control in your personal life? Be specific. (Think in terms of feedforward, concurrent, and feedback controls as
Just after midnight on March 22, 2006, the Queen of the North ferry, part of the BC Ferries system, hit rocks off Gil Island, south of Prince Rupert.
What is operations management and how is it used in both manufacturing and service organizations?
What strategic role does operations management play?
How might operations management apply to other managerial functions besides control?
What types of organizational benefits does value chain management provide?
Explain why managing productivity is important in operations management.
Who has the power in the value chain? Explain your response.
Choose two tasks that you do every week (for example, shop for groceries, host a poker party, clean your house/apartment, do laundry). For each one,
Starbucks understands the important role each participant in its value chain plays. Starbucks offers a selection of coffees from around the world.
What is an organization and why are managers important to an organization’s success?
Are all effective organizations also efficient? Discuss. If you had to choose between being effective or being efficient, which one would you say is
Using any of the popular business periodicals (such as BusinessWeek, Fortune, Wall Street Journal, Fast Company), find examples of managers doing
Is your course instructor a manager? Discuss in terms of planning, organizing, leading, and controlling. Also discuss using Mintzberg’s managerial
Is there one best “style” of management? Why or why not?
Is business management a profession? Why or why not? Do some external research in answering this question.
Why are managers important to organizations?
Using current business periodicals, find five examples of managers you would describe as master managers. Write a paper describing these individuals
As a global pharmaceutical company, Pfizer is continually looking for ways to help employees be more efficient and effective. The average Pfizer
How is the new economy affecting what managers do? Find examples in current business periodicals of activities and practices that organizations are
Describe the shifts in the workforce. What implications have these shifts created for today’s managers?
What are the managerial implications of Hofstede’s research on cultural environments? The GLOBE study?
How can managers help employees deal with work/life balance issues?
What does social responsibility mean to you personally? Do you think businesses should be socially responsible? Explain.
Describe the characteristics and behaviors of someone you consider to be an ethical person. How could the types of decisions and actions this person
This question was posed in an article in USA Today: “Is capitalism going to be the salvation of the world or the cause of its demise?” Discuss.
Discuss the implications of hiring contingent workers from the perspectives of the organization and the contingent worker.
1. What’s your reaction to these events? Do you think your reaction is influenced by the culture, values, and traditions of the country in which
How is an organization like an iceberg? Use the iceberg metaphor to describe the field of organizational behavior.
Does the importance of knowledge of OB differ based on a manager’s level in the organization? If so, how? If not, why not? Be specific.
Clarify how individuals reconcile inconsistencies between attitudes and behaviors.
Describe what is meant by the term emotional intelligence. Provide an example of how it’s used in contemporary organizations.
Instead of worrying about job satisfaction, companies should be trying to create environments where performance is enabled. What do you think this
How might a manager use personality traits to improve employee selection in his department? Emotional intelligence? Discuss.
Describe the implications of social learning theory for managing people at work.
A Gallup Organization survey shows that most workers rate having a caring boss even higher than they value money or fringe benefits. How should
A 29-year old man and a 68 year old are paired together to learn from each other. How much could they possibly have in common? At Randstad USA’s
Think of a group to which you belong (or have belonged). Trace its development through the stages of group development as shown in Exhibit 9-2. How
Contrast (a) self-managed and cross-functional teams and (b) virtual and face-to-face teams.
How do you explain the popularity of work teams in countries such as the United States and Canada, whose national cultures place a high value on
All work teams are work groups, but not all work groups are work teams. Do you agree or disagree with this statement? Discuss.
Contrast the pros and cons of diverse teams.
How do you combine two packaged food companies, both with very well known household brand names, and make it work? That’s the challenge managers at
Most of us have to work for a living, and a job is a central part of our lives. So why do managers have to worry so much about employee motivation
Contrast lower-order and higher-order needs in Maslow’s needs hierarchy.
What role would money play in (a) The hierarchy of needs theory, (b) Two-factor theory, (c) Equity theory, (d) Expectancy theory, and (e) Motivating
What are some of the possible consequences of employees perceiving an inequity between their inputs and outcomes and those of others?
What are some advantages of using pay-for-performance to motivate employee performance? Are there drawbacks? Explain.
Many job design experts who have studied the changing nature of work say that people do their best work when they’re motivated by a sense of
Could managers use any of the motivation theories or approaches to encourage and support workforce diversity efforts? Explain.
Can an individual be too motivated? Discuss.
Google has been in the top 10 list of “Best Companies to Work For” by Fortune magazine for three years running and was number one on the list for
Discuss the strengths and weaknesses of the trait theory.
What would a manager need to know to use Fiedler’s contingency model? Be specific.
Do you think that most managers in real life use a contingency approach to increase their leadership effectiveness? Discuss.
All managers should be leaders, but not all leaders should be managers. Do you agree or disagree this statement? Support your position.
Do you think trust evolves out of an individual’s personal characteristics or out of specific situations? Explain.
Do followers make a difference in whether a leader is effective? Discuss.
How can organizations develop effective leaders?
When might leaders be irrelevant?
How important are excellent leaders to organizations? A company has to cultivate leaders who have the skills and abilities to help it survive and
Which type of communication do you think is most effective in a work setting? Why?
Why isn’t effective communication synonymous with agreement?
Which do you think is more important for a manager: speaking accurately or listening actively? Why?
Ineffective communication is the fault of the sender.” Do you agree or disagree with this statement? Discuss.
Is information technology helping managers be more efficient and effective? Explain your answer.
Why are effective interpersonal skills so important to a manager’s success?
How might a manager use the grapevine to his or her advantage? Support your response.
During 2008, each corporate user of e-mail sent or received over 150 messages per day. By 2011, that number is estimated to be well over 225. U.S.
Describe what is meant by the term organizational design.
Can an organization’s structure be changed quickly? Why or why not? Should it be changed quickly? Why or why not?
An organization can have no structure. Do you agree or disagree with this statement? Explain.
With the availability of information technology that allows employees to work anywhere, anytime, is organizing still an important managerial
Researchers are now saying that efforts to simplify work tasks actually have negative results for both companies and their employees. Do you agree?
Danish company Bang & Olufsen (B&O) is known globally for its high-end audio and video. CEO Kalle Hvidt Nielsen says, “Our mission is to make
How does HRM affect all managers?
Should an employer have the right to choose employees without governmental interference? Support your position.
Some critics claim that corporate HR departments have outlived their usefulness and are not there to help employees but to shield the organization
Do you think it’s ethical for a prospective employer to delve into an applicant’s life by means of interviews, tests, and background
Discuss the advantages and drawbacks of the various recruiting sources.
Discuss the advantages and drawbacks of the various selection devices.
What are the benefits and drawbacks of realistic job previews? (Consider this question from both the perspective of the organization and the
What, in your view, constitutes sexual harassment? Describe how companies can minimize sexual harassment in the workplace.
Scotts Miracle-Gro is facing the dilemma of persuading employees to take better care of themselves without diminishing employee morale or getting hit
Why is managing change an integral part of every manager’s job?
Describe Lewin’s three-step change process. How is it different from the change process needed in the whitewater rapids metaphor of change?
How are opportunities, constraints, and demands related to stress? Give an example of each.
Organizations typically have limits to how much change they can absorb. As a manager, what signs would you look for that might suggest your
Why is organization development planned change? Explain how planned change is important for organizations in today’s dynamic environment.
How do creativity and innovation differ? Give an example of each.
How does an innovative culture make an organization more effective? Do you think an innovative culture could ever make an organization less
When you find yourself experiencing dysfunctional stress, write down what’s causing the stress, what stress symptoms you’re exhibiting, and how
1-800-GOT-JUNK? based in Vancouver, British Columbia, has a vision of creating the ‘FedEx’ of junk removal. By the end of 2008, however, the
Get In Touch