Questions and Answers of Management Leadership

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What is the role of control in management?

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Describe four methods managers can use to acquire information about actual work performance.

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How are planning and control linked? Is the control function linked to the organizing and leading functions of management? Explain.

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In Chapter 7 we discussed the white water rapids view of change. Do you think it’s possible to establish and maintain effective standards and

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Why is what is measured in the control process probably more critical to the control process than how it is measured?

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Why do you believe feedback control is the most popular type of control? Justify your response.

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Every individual employee in an organization plays a role in controlling work activities.” Do you agree with this statement, or do you think

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How could you use the concept of control in your personal life? Be specific. (Think in terms of feedforward, concurrent, and feedback controls as

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Just after midnight on March 22, 2006, the Queen of the North ferry, part of the BC Ferries system, hit rocks off Gil Island, south of Prince Rupert.

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What is operations management and how is it used in both manufacturing and service organizations?

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What strategic role does operations management play?

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How might operations management apply to other managerial functions besides control?

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What types of organizational benefits does value chain management provide?

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Explain why managing productivity is important in operations management.

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Who has the power in the value chain? Explain your response.

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Choose two tasks that you do every week (for example, shop for groceries, host a poker party, clean your house/apartment, do laundry). For each one,

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Starbucks understands the important role each participant in its value chain plays. Starbucks offers a selection of coffees from around the world.

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What is an organization and why are managers important to an organization’s success?

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Are all effective organizations also efficient? Discuss. If you had to choose between being effective or being efficient, which one would you say is

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Using any of the popular business periodicals (such as BusinessWeek, Fortune, Wall Street Journal, Fast Company), find examples of managers doing

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Is your course instructor a manager? Discuss in terms of planning, organizing, leading, and controlling. Also discuss using Mintzberg’s managerial

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Is there one best “style” of management? Why or why not?

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Is business management a profession? Why or why not? Do some external research in answering this question.

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Why are managers important to organizations?

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Using current business periodicals, find five examples of managers you would describe as master managers. Write a paper describing these individuals

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As a global pharmaceutical company, Pfizer is continually looking for ways to help employees be more efficient and effective. The average Pfizer

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How is the new economy affecting what managers do? Find examples in current business periodicals of activities and practices that organizations are

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Describe the shifts in the workforce. What implications have these shifts created for today’s managers?

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What are the managerial implications of Hofstede’s research on cultural environments? The GLOBE study?

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How can managers help employees deal with work/life balance issues?

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What does social responsibility mean to you personally? Do you think businesses should be socially responsible? Explain.

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Describe the characteristics and behaviors of someone you consider to be an ethical person. How could the types of decisions and actions this person

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This question was posed in an article in USA Today: “Is capitalism going to be the salvation of the world or the cause of its demise?” Discuss.

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Discuss the implications of hiring contingent workers from the perspectives of the organization and the contingent worker.

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1. What’s your reaction to these events? Do you think your reaction is influenced by the culture, values, and traditions of the country in which

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How is an organization like an iceberg? Use the iceberg metaphor to describe the field of organizational behavior.

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Does the importance of knowledge of OB differ based on a manager’s level in the organization? If so, how? If not, why not? Be specific.

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Clarify how individuals reconcile inconsistencies between attitudes and behaviors.

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Describe what is meant by the term emotional intelligence. Provide an example of how it’s used in contemporary organizations.

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Instead of worrying about job satisfaction, companies should be trying to create environments where performance is enabled. What do you think this

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How might a manager use personality traits to improve employee selection in his department? Emotional intelligence? Discuss.

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Describe the implications of social learning theory for managing people at work.

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A Gallup Organization survey shows that most workers rate having a caring boss even higher than they value money or fringe benefits. How should

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A 29-year old man and a 68 year old are paired together to learn from each other. How much could they possibly have in common? At Randstad USA’s

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Think of a group to which you belong (or have belonged). Trace its development through the stages of group development as shown in Exhibit 9-2. How

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Contrast (a) self-managed and cross-functional teams and (b) virtual and face-to-face teams.

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How do you explain the popularity of work teams in countries such as the United States and Canada, whose national cultures place a high value on

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All work teams are work groups, but not all work groups are work teams. Do you agree or disagree with this statement? Discuss.

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Contrast the pros and cons of diverse teams.

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How do you combine two packaged food companies, both with very well known household brand names, and make it work? That’s the challenge managers at

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Most of us have to work for a living, and a job is a central part of our lives. So why do managers have to worry so much about employee motivation

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Contrast lower-order and higher-order needs in Maslow’s needs hierarchy.

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What role would money play in (a) The hierarchy of needs theory, (b) Two-factor theory, (c) Equity theory, (d) Expectancy theory, and (e) Motivating

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What are some of the possible consequences of employees perceiving an inequity between their inputs and outcomes and those of others?

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What are some advantages of using pay-for-performance to motivate employee performance? Are there drawbacks? Explain.

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Many job design experts who have studied the changing nature of work say that people do their best work when they’re motivated by a sense of

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Could managers use any of the motivation theories or approaches to encourage and support workforce diversity efforts? Explain.

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Can an individual be too motivated? Discuss.

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Google has been in the top 10 list of “Best Companies to Work For” by Fortune magazine for three years running and was number one on the list for

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Discuss the strengths and weaknesses of the trait theory.

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What would a manager need to know to use Fiedler’s contingency model? Be specific.

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Do you think that most managers in real life use a contingency approach to increase their leadership effectiveness? Discuss.

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All managers should be leaders, but not all leaders should be managers. Do you agree or disagree this statement? Support your position.

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Do you think trust evolves out of an individual’s personal characteristics or out of specific situations? Explain.

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Do followers make a difference in whether a leader is effective? Discuss.

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How can organizations develop effective leaders?

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When might leaders be irrelevant?

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How important are excellent leaders to organizations? A company has to cultivate leaders who have the skills and abilities to help it survive and

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Which type of communication do you think is most effective in a work setting? Why?

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Why isn’t effective communication synonymous with agreement?

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Which do you think is more important for a manager: speaking accurately or listening actively? Why?

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Ineffective communication is the fault of the sender.” Do you agree or disagree with this statement? Discuss.

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Is information technology helping managers be more efficient and effective? Explain your answer.

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Why are effective interpersonal skills so important to a manager’s success?

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How might a manager use the grapevine to his or her advantage? Support your response.

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During 2008, each corporate user of e-mail sent or received over 150 messages per day. By 2011, that number is estimated to be well over 225. U.S.

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Describe what is meant by the term organizational design.

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Can an organization’s structure be changed quickly? Why or why not? Should it be changed quickly? Why or why not?

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An organization can have no structure. Do you agree or disagree with this statement? Explain.

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With the availability of information technology that allows employees to work anywhere, anytime, is organizing still an important managerial

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Researchers are now saying that efforts to simplify work tasks actually have negative results for both companies and their employees. Do you agree?

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Danish company Bang & Olufsen (B&O) is known globally for its high-end audio and video. CEO Kalle Hvidt Nielsen says, “Our mission is to make

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How does HRM affect all managers?

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Should an employer have the right to choose employees without governmental interference? Support your position.

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Some critics claim that corporate HR departments have outlived their usefulness and are not there to help employees but to shield the organization

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Do you think it’s ethical for a prospective employer to delve into an applicant’s life by means of interviews, tests, and background

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Discuss the advantages and drawbacks of the various recruiting sources.

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Discuss the advantages and drawbacks of the various selection devices.

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What are the benefits and drawbacks of realistic job previews? (Consider this question from both the perspective of the organization and the

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What, in your view, constitutes sexual harassment? Describe how companies can minimize sexual harassment in the workplace.

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Scotts Miracle-Gro is facing the dilemma of persuading employees to take better care of themselves without diminishing employee morale or getting hit

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Why is managing change an integral part of every manager’s job?

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Describe Lewin’s three-step change process. How is it different from the change process needed in the whitewater rapids metaphor of change?

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How are opportunities, constraints, and demands related to stress? Give an example of each.

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Organizations typically have limits to how much change they can absorb. As a manager, what signs would you look for that might suggest your

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Why is organization development planned change? Explain how planned change is important for organizations in today’s dynamic environment.

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How do creativity and innovation differ? Give an example of each.

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How does an innovative culture make an organization more effective? Do you think an innovative culture could ever make an organization less

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When you find yourself experiencing dysfunctional stress, write down what’s causing the stress, what stress symptoms you’re exhibiting, and how

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1-800-GOT-JUNK? based in Vancouver, British Columbia, has a vision of creating the ‘FedEx’ of junk removal. By the end of 2008, however, the

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