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Q: What is the role of control in management?
Q: Describe four methods managers can use to acquire information about actual work performance.
Q: How are planning and control linked? Is the control function linked to the organizing and leading functions of management? Explain.
Q: In Chapter 7 we discussed the white water rapids view of change. Do you think it’s possible to establish and maintain effective standards and
Q: Why is what is measured in the control process probably more critical to the control process than how it is measured?
Q: Why do you believe feedback control is the most popular type of control? Justify your response.
Q: Every individual employee in an organization plays a role in controlling work activities.” Do you agree with this statement, or do you think
Q: How could you use the concept of control in your personal life? Be specific. (Think in terms of feedforward, concurrent, and feedback controls as
Q: Just after midnight on March 22, 2006, the Queen of the North ferry, part of the BC Ferries system, hit rocks off Gil Island, south of Prince Rupert.
Q: What is operations management and how is it used in both manufacturing and service organizations?
Q: What strategic role does operations management play?
Q: How might operations management apply to other managerial functions besides control?
Q: What types of organizational benefits does value chain management provide?
Q: Explain why managing productivity is important in operations management.
Q: Who has the power in the value chain? Explain your response.
Q: Choose two tasks that you do every week (for example, shop for groceries, host a poker party, clean your house/apartment, do laundry). For each one,
Q: Starbucks understands the important role each participant in its value chain plays. Starbucks offers a selection of coffees from around the world.
Q: What is an organization and why are managers important to an organization’s success?
Q: Are all effective organizations also efficient? Discuss. If you had to choose between being effective or being efficient, which one would you say is
Q: Using any of the popular business periodicals (such as BusinessWeek, Fortune, Wall Street Journal, Fast Company), find examples of managers doing
Q: Is your course instructor a manager? Discuss in terms of planning, organizing, leading, and controlling. Also discuss using Mintzberg’s managerial
Q: Is there one best “style” of management? Why or why not?
Q: Is business management a profession? Why or why not? Do some external research in answering this question.
Q: Why are managers important to organizations?
Q: Using current business periodicals, find five examples of managers you would describe as master managers. Write a paper describing these individuals
Q: As a global pharmaceutical company, Pfizer is continually looking for ways to help employees be more efficient and effective. The average Pfizer
Q: How is the new economy affecting what managers do? Find examples in current business periodicals of activities and practices that organizations are
Q: Describe the shifts in the workforce. What implications have these shifts created for today’s managers?
Q: What are the managerial implications of Hofstede’s research on cultural environments? The GLOBE study?
Q: How can managers help employees deal with work/life balance issues?
Q: What does social responsibility mean to you personally? Do you think businesses should be socially responsible? Explain.
Q: Describe the characteristics and behaviors of someone you consider to be an ethical person. How could the types of decisions and actions this person
Q: This question was posed in an article in USA Today: “Is capitalism going to be the salvation of the world or the cause of its demise?” Discuss.
Q: Discuss the implications of hiring contingent workers from the perspectives of the organization and the contingent worker.
Q: 1. What’s your reaction to these events? Do you think your reaction is influenced by the culture, values, and traditions of the country in which
Q: How is an organization like an iceberg? Use the iceberg metaphor to describe the field of organizational behavior.
Q: Does the importance of knowledge of OB differ based on a manager’s level in the organization? If so, how? If not, why not? Be specific.
Q: Clarify how individuals reconcile inconsistencies between attitudes and behaviors.
Q: Describe what is meant by the term emotional intelligence. Provide an example of how it’s used in contemporary organizations.
Q: Instead of worrying about job satisfaction, companies should be trying to create environments where performance is enabled. What do you think this
Q: How might a manager use personality traits to improve employee selection in his department? Emotional intelligence? Discuss.
Q: Describe the implications of social learning theory for managing people at work.
Q: A Gallup Organization survey shows that most workers rate having a caring boss even higher than they value money or fringe benefits. How should
Q: A 29-year old man and a 68 year old are paired together to learn from each other. How much could they possibly have in common? At Randstad USA’s
Q: Think of a group to which you belong (or have belonged). Trace its development through the stages of group development as shown in Exhibit 9-2. How
Q: Contrast (a) self-managed and cross-functional teams and (b) virtual and face-to-face teams.
Q: How do you explain the popularity of work teams in countries such as the United States and Canada, whose national cultures place a high value on
Q: All work teams are work groups, but not all work groups are work teams. Do you agree or disagree with this statement? Discuss.
Q: Contrast the pros and cons of diverse teams.
Q: How do you combine two packaged food companies, both with very well known household brand names, and make it work? That’s the challenge managers at
Q: Most of us have to work for a living, and a job is a central part of our lives. So why do managers have to worry so much about employee motivation
Q: Contrast lower-order and higher-order needs in Maslow’s needs hierarchy.
Q: What role would money play in (a) The hierarchy of needs theory, (b) Two-factor theory, (c) Equity theory, (d) Expectancy theory, and (e) Motivating
Q: What are some of the possible consequences of employees perceiving an inequity between their inputs and outcomes and those of others?
Q: What are some advantages of using pay-for-performance to motivate employee performance? Are there drawbacks? Explain.
Q: Many job design experts who have studied the changing nature of work say that people do their best work when they’re motivated by a sense of
Q: Could managers use any of the motivation theories or approaches to encourage and support workforce diversity efforts? Explain.
Q: Can an individual be too motivated? Discuss.
Q: Google has been in the top 10 list of “Best Companies to Work For” by Fortune magazine for three years running and was number one on the list for
Q: Discuss the strengths and weaknesses of the trait theory.
Q: What would a manager need to know to use Fiedler’s contingency model? Be specific.
Q: Do you think that most managers in real life use a contingency approach to increase their leadership effectiveness? Discuss.
Q: All managers should be leaders, but not all leaders should be managers. Do you agree or disagree this statement? Support your position.
Q: Do you think trust evolves out of an individual’s personal characteristics or out of specific situations? Explain.
Q: Do followers make a difference in whether a leader is effective? Discuss.
Q: How can organizations develop effective leaders?
Q: When might leaders be irrelevant?
Q: How important are excellent leaders to organizations? A company has to cultivate leaders who have the skills and abilities to help it survive and
Q: Which type of communication do you think is most effective in a work setting? Why?
Q: Why isn’t effective communication synonymous with agreement?
Q: Which do you think is more important for a manager: speaking accurately or listening actively? Why?
Q: Ineffective communication is the fault of the sender.” Do you agree or disagree with this statement? Discuss.
Q: Is information technology helping managers be more efficient and effective? Explain your answer.
Q: Why are effective interpersonal skills so important to a manager’s success?
Q: How might a manager use the grapevine to his or her advantage? Support your response.
Q: During 2008, each corporate user of e-mail sent or received over 150 messages per day. By 2011, that number is estimated to be well over 225. U.S.
Q: Describe what is meant by the term organizational design.
Q: Can an organization’s structure be changed quickly? Why or why not? Should it be changed quickly? Why or why not?
Q: An organization can have no structure. Do you agree or disagree with this statement? Explain.
Q: With the availability of information technology that allows employees to work anywhere, anytime, is organizing still an important managerial
Q: Researchers are now saying that efforts to simplify work tasks actually have negative results for both companies and their employees. Do you agree?
Q: Danish company Bang & Olufsen (B&O) is known globally for its high-end audio and video. CEO Kalle Hvidt Nielsen says, “Our mission is to make
Q: How does HRM affect all managers?
Q: Should an employer have the right to choose employees without governmental interference? Support your position.
Q: Some critics claim that corporate HR departments have outlived their usefulness and are not there to help employees but to shield the organization
Q: Do you think it’s ethical for a prospective employer to delve into an applicant’s life by means of interviews, tests, and background
Q: Discuss the advantages and drawbacks of the various recruiting sources.
Q: Discuss the advantages and drawbacks of the various selection devices.
Q: What are the benefits and drawbacks of realistic job previews? (Consider this question from both the perspective of the organization and the
Q: What, in your view, constitutes sexual harassment? Describe how companies can minimize sexual harassment in the workplace.
Q: Scotts Miracle-Gro is facing the dilemma of persuading employees to take better care of themselves without diminishing employee morale or getting hit
Q: Why is managing change an integral part of every manager’s job?
Q: Describe Lewin’s three-step change process. How is it different from the change process needed in the whitewater rapids metaphor of change?
Q: How are opportunities, constraints, and demands related to stress? Give an example of each.
Q: Organizations typically have limits to how much change they can absorb. As a manager, what signs would you look for that might suggest your
Q: Why is organization development planned change? Explain how planned change is important for organizations in today’s dynamic environment.
Q: How do creativity and innovation differ? Give an example of each.
Q: How does an innovative culture make an organization more effective? Do you think an innovative culture could ever make an organization less
Q: When you find yourself experiencing dysfunctional stress, write down what’s causing the stress, what stress symptoms you’re exhibiting, and how
Q: 1-800-GOT-JUNK? based in Vancouver, British Columbia, has a vision of creating the ‘FedEx’ of junk removal. By the end of 2008, however, the
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