1. Identify and discuss the main problems or concerns mentioned in this case study regarding telecommuting. In your opinion, do most of these problems originate with the company or the employee?
2. Describe the characteristics of people who adjust more easily to telecommuting. How can companies identify these employees or develop others to be better prepared for telecommuting?

Roads leading to Microsoft’s headquarters in Redmond, Washington, simply weren’t designed to handle the 35,000 commuters who report for work there each day. The daily gridlock has become so acute that it nearly caused Washington State’s governor to miss his own speech at the software maker on a recent morning. Microsoft has figured out how to tackle the commuter crisis: it has introduced a program to get more staff telecommuting, either working from home or other off-site locales.