Question: 1. Identify the forces pushing for change and the forces restraining the change effort in this case. 2. Was Jim Leon successful at bringing about

1. Identify the forces pushing for change and the forces restraining the change effort in this case.
2. Was Jim Leon successful at bringing about change? Why or why not?
3. What should Jim Leon do now?

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1 Transact faced increased pressure to improve its competitiveness and customer service The board of directors clearly were forces for change here although the external pressures probably motivated th... View full answer

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