1. Identify the symptoms indicating that problems exist in this case.

2. Diagnose the problems in this case using organizational behavior concepts.

3. Recommend solutions that overcome or minimize the problems and symptoms in this case.

The Regency Grand Hotel is a five-star hotel in Bangkok, Thailand. The hotel was established 15 years ago by a local consortium of investors and has been operated by a Thai general manager throughout this time. The hotel is one of Bangkok’s most prestigious hotels, and its 700 employees enjoyed the prestige of being associated with the hotel. The hotel provided good welfare benefits, above-market-rate salary, and job security. In addition, a good year-end bonus amounting to four months’ salary was rewarded to employees regardless of the hotel’s overall performance during the year.