1. Now consider the way the project was probably initiated. To what extent is the project the result of

(a) An opportunity,

(b) A problem, or

(c) A directive?

2. Many of the system users (such as employees at health-care facilities) are not Reliable employees. What risks of project failure are associated with the mixed user community? What would you, as a project manager, do to minimize those risks?

3. What are some of the tangible benefits to the project? What are some of the intangible benefits? What are some of the tangible and intangible costs? How would you handle the project’s benefits and costs that will accrue to the health-care facilities— would you include tangible benefits and costs to the nursing homes in the cost/benefit analyses? Why or why not?

4. Overall, do you think the approach taken to the project (sequential waterfall versus iterative and incremental) would make a difference in the tangible and intangible costs and benefits? Discuss.

5. Overall, do you think the approach taken to the project would make a difference in minimizing the risks of project failure? Discuss.

Chapter 2 discussed Reliable Pharmaceutical Service’s Web-based application to connect its client nursing homes directly with a new prescription and billing system. You considered both the risks of a sequential, waterfall approach to the SDLC and the risks of an iterative and incremental approach to the SDLC for its development.