1. Use clues from the case to evaluate the Training Unit’s computer experience and its staff’s feeling about the PSRS. What do you think the consensus is in the Training Unit toward a computerized project tracking system?

2. What reports and statements are generated by the Training Unit during project development? List each with a brief description.

3. According to the interview results, what are the problems with the present project tracking system in the Training Unit?

4. Describe the “project management conflict” at MRE. Who is involved? Why is there a conflict?

5. How does the Management Systems Unit keep track of project progress? Briefly describe the method or system.

“We’re glad you find MRE an interesting place to consult. According to the grapevine, you’ve been busy exploring the home office. I know, there’s so much going on. We find it hard to keep track of everything ourselves. One thing we’ve made sure of over the years is that we try to use the methods that we believe in. Have you seen any of our reports? How about the data that were collected on one of Snowden’s questionnaires? He seems to favor questionnaires over any other method. Some people resent them, but I think you can learn a lot from the results. Some people have been good about cooperating on these projects. Have you met Kathy Blandford yet?”