1. What are the various forms of employee behaviour that can be observed in organizations, and what is the impact of the various forms on organizations? Identify the forms of employee behaviour that are evident in each of the three situations described above, and how they affected the organization in which they occurred.
2. What is the difference between “management” and “leadership”? What is the relevance of management and leadership in each of the situations described above?
3. What is the difference between the formal organization and the informal organization? How is the distinction relevant for each of the three situations described above?
4. Consider the following statement with respect to the first incident described above (office gossip): “The grapevine carries a lot of inaccurate information that prevents employees from doing their jobs well. To overcome this problem, managers should provide accurate information through formal communication channels, and that will negate the need for the grapevine.” Do you agree or disagree with the statement? Explain your reasoning.