1. What are you (in the role of Kathy Dalton) going to present at the outsourcing strategy meeting, and why?
2. When companies like Dell are contracting outsourcing in some areas, should eBay consider expansion?
3. What are the limits to outsourcing trust and safety correspondence?
4. What are the advantages and disadvantages of the BOT strategy, and how does it stack up against the other two options that Dalton outlines in her Excel spreadsheet?
5. What will eBay's senior management do with Kathy Dalton's proposed three-tiered outsourcing strategy?