Question: 1. What is the problem(s)? 2. Consider individual-level, team-level, and system-level problems. For each, set an objective that is SMART. 3. Could Dr. Grant have

1. What is the problem(s)?

2. Consider individual-level, team-level, and system-level problems. For each, set an objective that is SMART.

3. Could Dr. Grant have avoided the current situation? How?

4. Use concepts of leadership and management from this chapter to recommend what Dr. Grant should do going forward.

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1 Waiting time and backlog in the emergency department causing delayed patient care and too frequent diversion of ambulances to other hospitals 2 Individual Objective Dr Grant will increase use of peo... View full answer

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