1. What type of operations management does this scene show—manufacturing operations management or service operations management?
2. Are the customers directly involved in this operation? If they are, in what way? What likely effects does their involvement have on the casino’s operation and its management?
3. Does the casino have independent or interdependent operations processes?

Martin Scorsese’s lengthy, complex, and beautifully filmed Casino offers a close look at the gambling casinos of Las Vegas and their organized crime connections in the 1970s. It completes his trilogy that began with Mean Streets (1973) and continued with Goodfellas (1990). In Casino, ambition, greed, drugs, and sex ultimately destroy the mob’s gambling empire. The film includes strong performances by Robert De Niro, Joe Pesci, and Sharon Stone. The violence and expletive-filled dialogue give Casino an R rating.
This scene, which comes from the beginning of “The Truth about Las Vegas” sequence, opens the film and establishes important background about casino operations. Listen carefully to Sam Rothstein’s (De Niro) voice-over. He quickly describes the casino’s operation and explains how it tries to reach its goals.