Question: A bank is studying the time that it takes 6 of its tellers to serve an average customer. Customers line up in the queue and
A bank is studying the time that it takes 6 of its tellers to serve an average customer. Customers line up in the queue and then go to the next available teller. Here is a box plot of the last 200 customers and the times it took each teller:
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a) What are the null and alternative hypotheses?
b) What do you conclude?
c) Would it be appropriate to run a multiple comparisons test (for example, a Bonferroni test) to see which tellers differ from each other? Explain.
120 90 60 - 30 0 Teller ANOVA Table Sum of Mean Source DF Squaes Square F-Ratio P-Value Teller5 3315.32 663.064 1.508 0.1914 Error 134 58919.1 439.695 Total 139 62234.4
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