Question: A customer relationship manager decided to track customer complaints as part of his ongoing customer satisfaction improvement program. After collecting data for two months, their

A customer relationship manager decided to track customer complaints as part of his ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:

Construct a Pareto chart including the cumulative % frequency.
What is the cumulative percentage of the two leftmost bars?

Type of Problem Call went to voice mail tems damaged when Frequency (number of times) 21 iterature not in the box Parts missing 13 Unit not working as laie:

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