A customer relationship manager decided to track customer complaints as part of his ongoing customer satisfaction improvement

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A customer relationship manager decided to track customer complaints as part of his ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:

Construct a Pareto chart including the cumulative % frequency.
What is the cumulative percentage of the two leftmost bars?

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Smith and Roberson Business Law

ISBN: 978-0538473637

15th Edition

Authors: Richard A. Mann, Barry S. Roberts

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Question Posted: May 23, 2017 09:51 AM

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A customer relationship manager decided to track customer complaints as part of his ongoing customer satisfaction improvement

Question:

Type of Problem Call went to voice mail tems damaged when Frequency (number of times) 21 iterature not in the box Parts missing 13 Unit not working as laie:

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Type of Problem Frequency Cumulative Amount Cumulati...View the full answer

Smith and Roberson Business Law

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